Product Owner/Product Manager

Role Overview

We are looking for an experienced Product Owner to lead a B2B hotel booking platform used by Travel Management Companies (TMCs) and travel counsellors. The platform aggregates hotel content from multiple sources - including GDS, global OTAs, and local suppliersand enables fast, reliable hotel bookings at scale.

This role requires a strong balance of customer empathy, business thinking, product execution, and stakeholder leadership in a complex, integration-heavy environment.

Key Responsibilities

Product Strategy & Vision

• Own and articulate a clear product vision and narrative, translating business objectives into a compelling roadmap and execution plan.
• Define and manage short-term and long-term product roadmaps aligned with customer needs, commercial priorities, and technical feasibility.
• Act as the primary product voice for internal and external stakeholders.

Stakeholder & Customer Engagement

• Engage closely with external customers, partners, and internal stakeholders to understand needs, validate assumptions, and prioritise outcomes.
• Balance competing priorities across business, technology, operations, and compliance.

Delivery & Execution

• Coordinate all stages of product development ranging from concept and design through release and adoption.
• Own and continuously prioritise the product backlog, ensuring alignment with business value and delivery timelines.
• Work closely with Scrum Masters and engineering teams to plan releases, manage dependencies, and maintain delivery quality.

Platform & Quality Ownership

• Develop a deep understanding of the existing platform architecture, integrations, and workflows.
• Work with customers and internal stakeholders to identify opportunities to improve scalability, performance, reliability, and usability.
• Find innovative product improvements to improve usability and product performance.
• Drive measurable improvements in product quality, including reduction of defect backlog and prevention of regressions.
• Ensure security, data protection, and compliance requirements are embedded into product design and delivery.

Process & Ways of Working

• Contribute to the definition and continuous improvement of product development standards, processes, and guidelines within an Agile framework.
• Promote effective collaboration across technology, design, operations, and business teams.

Leadership & People Development

• Build, mentor, and develop high-performing product and delivery teams.
• Provide regular, clear, and actionable feedback to support individual growth and performance.
• Foster a culture of ownership, accountability, and continuous improvement.

Knowledge, Skills & Experience

Essential

• Minimum 8 years of experience in product ownership or product management, with experience in complex, multi-stakeholder platforms.
• Proven experience as a Product Owner or Product Manager in a complex B2B technology environment.
• Strong ability to translate business requirements into product outcomes and executable backlogs.
• Hands-on experience working in Agile / Scrum delivery models.
• Excellent stakeholder management and communication skills, with the ability to influence across levels.
• Strong understanding of non-functional requirements including performance, scalability, security, and reliability.
• Ability to manage multiple priorities and products in parallel.
• Strong analytical and problem-solving skills.

Desirable

• Experience in the travel technology domain, especially hotel distribution, TMC platforms, GDS, or OTA integrations.
• Exposure to high-availability, integration-heavy platforms and enterprise-scale systems.
• Experience working with globally distributed teams and customers.