Product Owner - Lending operations - Associate

As an Associate - Product Owner in the Digital & Platform Services team, you will play a key role in leveraging AI and intelligent automation to streamline the end-to-end booking lifecycle-reducing manual touchpoints, accelerating accuracy, and driving business performance. The role requires strong domain understanding of lending operations and the end-to-end loan lifecycle, with a focus on how AI and automation enhance workflows across origination, booking, and servicing. Working knowledge of vendor platforms such as Finastra Loan IQ, FIS ACBS, and other market-leading lending systems is essential.

Job Responsibilities:

• Set product vision/strategy and shape the roadmap through discovery (interviews, process deep-dives, data/controls analysis).

• Own and refine the backlog (epics/features/stories) aligned to priorities and measurable outcomes.

• Track success metrics across cost, functionality, risk posture, and reliability to drive decisions.

• Drive simplification/modernization of commercial lending servicing with engineering partners.

• Deliver scalable capabilities across the lending lifecycle (credit, underwriting, closing, funding and servicing).

• Ensure requirements are clear, testable, and traceable-avoiding one-off solutions.

• Align business, ops, tech, and controls on scope, sequencing, and trade-offs.

• Manage dependencies, risks, and decisions; communicate changes clearly.

• Ensure operational readiness and adherence to risk/control and quality standards.

• Lead QA/UAT and support go-live, hypercare, and continuous improvement using feedback and outcomes.

• Identify productivity/efficiency/control improvements via redesign, digitization, and automation and Use personas/UX inputs to keep decisions user-centric.

Required qualifications, capabilities and skills:

• Bachelors Degree with minimum 8 years experience including minimum of 5 years of experience or equivalent expertise in product management or a relevant domain area, for commercial lending or experience in a Back office/Financial industry
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated prior experience of senior stakeholder / dependency management
• Knowledge of technology standards, industry trends, and emerging technologies, including artificial intelligence.
• Experience writing technical stories using industry-standard tools and notations (e.g., Jira/Confluence)

Preferred qualifications, capabilities and skills: