PUNE · FULLTIME
Product Owner - AVP
Barclays PLC
Pune · onsite · Posted 1d ago
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Undisclosed8–9 yrsfulltimePune
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Section · 01
About this role
Join Barclays as a Product Owner - AVP, where youll define a clear product vision, prioritize the backlog and ensure were building what delivers the most value.
Acting as the key link between stakeholders and delivery teams, youll shape the roadmap, champion continuous improvement and drive successful delivery across your product area.
To be successful as a Product Owner - AVP, you should have experience with:
- Considerable business & technical acumen with hands-on experience partnering with product, operations, controls, engineering and design, including APIs, data models and solution architecture.
- Proactive and ambitious product leader who thrives in ambiguity and is motivated by building scalable, foundational and transformation capabilities.
- Ability to define and deliver a clear product roadmap whilst navigating complex regulatory and compliance environments, translating business strategy into measurable customer, colleague, risk and efficiency outcomes.
Some other highly valued skills may include:
- Experience in financial services, ideally within Retail Banking.
- Experience establishing and championing product and engineering conventions to drive alignment and collaboration.
- Experience leading process simplification, operating model transformation, automation and/or AI-enabled change initiatives within a complex organisation.
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
This role will be based in Pune and Chennai.
Purpose of the role
To provide exceptional customer service while resolving more complex customer needs/requests. Focused on building a relationship with our customers that allows us to add value to our customer interactions.
Accountabilities
- Provision of customer service through various communication channels including chat, email and phone.
- Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
- Collaboration with teams across the bank to align and integrate customer care processes.
- Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
- Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolution of specific customer inquiries and issues related to the bank s products and service, including account balances, transactions and payments.
- Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.
Assistant Vice President Expectations
- To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
- Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
- OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively.
- Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience.
- Influence or convince stakeholders to achieve outcomes.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer ServiceAutomationretailproduct visionCustomer Careapispolicy developmentProduct RoadmapProduct Ownerdata modelsBankingRetail BankingArchitectureoperationsbusiness strategyFinancial ServicescomplianceArtificial Intelligence
Section · Company
About Barclays PLC
Barclays PLC
Banking
25k+
employees
1690
336 years old
London, England
United Kingdom
₹15.7L PA avg
Avg at Barclays PLC
About
Barclays is a global financial services company focused on moving, lending, investing, and safeguarding client capital while ensuring sustainable shareholder value.
Industries
BankingFinancial ServicesAnalytics & KPOBPO
Employee ratings
10 reviews
4.0/ 5
Culture
3.9
Career growth
3.1
Work-life
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