Product Operations

About the role

Our product ships in 12 languages. Every release moves through a chain of handoffs — source files from developers, a round trip with an external localisation vendor, key updates in the Back-Office, and QA before anything reaches players. Someone needs to own that chain end to end and run it reliably, release after release.

That's this role. It's detail-heavy, process-driven work with a clear scope and a visible output: features go live in every language, on time, without broken strings. Alongside it, you'll take on recurring operational work from the product managers — tournament setup and calendar management being the largest piece — so they can stay on product decisions.

We're looking for someone thorough and dependable rather than someone looking to reinvent the function in quarter one.

What you'll do

Localisation delivery

• Receive source English JSON from developers, review and organise it, and hand it to the external localisation team.
• Manage the vendor round trip across all target languages and return integration-ready files to engineering on a predictable schedule.
• QA translated builds in the UI — check that strings render, fit their containers, don't truncate, and don't break layout. Log issues clearly for design or engineering.
• Create and update property keys in the Back-Office, working with developers to identify correct file paths, and keep all 12 languages consistent with each other.
• Triage localisation issues reported in production: establish context, identify affected keys with engineering, and correct them in Manage Translations.
• Run the AI-assisted translation path when timelines are tight — generate, package, hand off, and QA. You'll be given clear guidance on which surfaces are eligible and which aren't.
• Maintain the glossary and terminology base so the same term doesn't get translated three different ways.

Tournament and live operations

• Configure tournaments against spec, manage the schedule and calendar, run pre-launch verification, and handle post-event checks.
• Pick up other recurring operational tasks as the product managers hand them over. This scope will grow with you.

Keeping the process healthy

• Maintain documentation and checklists so the pipeline doesn't live in one person's head.
• Track basic numbers — turnaround time per language, recurring defects, rework — and flag where the process keeps breaking.
• Suggest improvements where you see them. We're not asking you to build tooling from scratch, but we do want the person doing this work to be the one telling us where it hurts.

What we're looking for

• 2–4 years in localisation, product operations, project coordination, or a similar delivery-focused role.
• Comfortable working with JSON and structured content files — you can spot a malformed file or a wrong key path without needing help.
• Strong attention to detail across repetitive, multi-language work. Twelve locales means twelve chances to get it wrong.
• Reliable coordination habits. You'll be working across engineering, an external vendor, design, and QA, all of whom have other priorities. Following up is most of the job.
• Clear written English.
• Organised, consistent, and comfortable owning a process that runs on a fixed cadence.