Product Operations - Technical

Description

Product Operations - Technical

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.

Discover what your 25,000 future colleagues already know:

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life.
• We are continuously building the company we all want to work for and our customers want to work with. Why Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.
  
  

Job Responsibilities

Syneos Health is seeking a highly skilled Senior Workday Technical Analyst to support, maintain, and enhance its enterprise Workday ecosystem. This role is responsible for the full lifecycle of Workday integrations that support Human Capital Management (HCM) business functions. The ideal candidate combines deep technical expertise with a business-focused mindset, delivering day-to-day operational support while designing, developing, and implementing innovative integration solutions. Working closely with HR, IT, external vendors, and a team of integration developers, this individual will ensure reliable, scalable, secure, and high-performing data integrations across the organization's enterprise application landscape.

Job Duties & Responsibilities:

Integration Support & Operations

• Provide ongoing production support for Workday integrations supporting HR business processes.
• Monitor integration health and proactively identify, troubleshoot, and resolve integration issues.
• Perform integration restarts, error resolution, root cause analysis, and corrective actions.
• Respond to incidents, service requests, and production support tickets within established service level expectations.
• Maintain integration documentation, support procedures, and operational runbooks.
  
  

Integration Development

• Design, build, test, deploy, and maintain new Workday integrations.
• Develop scalable and secure integration solutions using Workday-native technologies and external APIs.
• Partner with business stakeholders to gather requirements and translate them into technical solutions.
• Perform impact assessments and recommend integration architecture improvements.
• Ensure integrations adhere to security, governance, and data privacy requirements.
  
  

Required Qualifications:

• Bachelor's degree in information technology, Computer Science, Information Systems, or equivalent professional experience.
• Minimum 6 years of hands-on Workday integration development experience.
• Develop and maintain integrations utilizing:
• Workday Studio
• Enterprise Interface Builder (EIB)
• Cloud Connect
• Core Connectors
• Workday APIs
• REST and SOAP web services
• Reports-as-a-Service (RaaS)
• Workday reporting and calculated fields
• Workday Orchestrate / Orchestration
• Support inbound, outbound, and middleware-based integration architectures.
• Collaborate with internal and external partners to troubleshoot data exchange issues.
• Strong understanding of XML, XSLT, JSON, web services, and API integrations.
• Demonstrated experience supporting Workday's semi-annual release process, including release review, impact assessment, regression testing, and remediation of integration-related issues.
• Hands-on experience using Jira, ServiceNow or similar enterprise platforms.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
  
  

Preferred Qualifications

• Workday Certification or Workday Pro Certification.
• Experience developing and deploying Workday Extend applications.
• Experience with Dashboard and Discovery boards.
• Experience with middleware platforms and enterprise integration patterns.
• Familiarity with security frameworks, data governance, and compliance requirements.
  
  

Team Structure

This role will be part of the Syneos Technology Solutions (STS) team and will work closely with a small group of Workday team, HR stakeholders, application support teams, and external vendors to deliver reliable and innovative integration solutions across the enterprise.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.