Product Operations Manager

About GDX  

Gartner Digital Experience (GDX) builds and manages the digital platforms that deliver Gartner’s value to clients. Our mission is to create simple, consistent, and   high-value   digital experiences across products, tools, AI experiences, and emails. We bring together product management, design, engineering, and data science to help clients quickly find and use insights.  

About the Role  

The Product Operations Manager will own and improve the product operating system that powers GDX. This role will drive launch readiness, structured execution of key programs, and scalable content operations. You will partner closely with Product Leadership to create consistent ways of planning, measuring, and launching products. This role is not about project tracking. It is about product   leverage .   

This role requires strong end-to-end ownership, critical thinking, and product judgment. The right candidate will proactively   identify   gaps, challenge assumptions, and improve how teams make product decisions, not just how they execute.  

In this role, you will also manage a small team, helping them grow, stay aligned to priorities, and deliver high-quality outcomes.  

Key Responsibilities  

Drive Product Operations and Customer Readiness  

Build and run clear operating rhythms, updates, and documentation across Product, Engineering, PMM, Client Success, and Communications to improve alignment and launch readiness.  

Proactively   identify   gaps, risks, dependencies, and ownership issues, and drive resolution before they   impact   delivery or customer outcomes

Bring customer feedback, usage data, and operational signals into product planning, and use structured problem solving to improve decisions and trade-offs.   

Lead Content Operations at Scale  

Own and improve content tagging, taxonomy, and metadata operations to support discovery, adoption, and engagement across digital platforms.   

Build scalable workflows, quality checks, and standards that improve content accuracy, consistency, and discoverability.

Use content and experience data to   identify   gaps, improve the user experience, and influence product and operational priorities.   

Lead and develop the Team (People   Management )  

Lead a small Product Ops team (2-3 direct reports).   

Set clear goals, priorities, and expectations for the team.   

Provide coaching, feedback, and career development support.   

Create a culture of ownership, accountability, and continuous improvement.   

Coach team members to think beyond task execution by building stronger ownership, judgment, and problem-solving skills.  

What You Need  

5 to 7 years of experience in Product Management, Product Operations, Strategy, or Platform Operations, with at least 1 year of people management or strong dotted-line leadership experience.   

Strong understanding of digital product discovery and delivery, with solid product management fundamentals such as problem framing, prioritization, trade-off thinking, and defining success metrics.   

Strong end-to-end ownership mindset, with the ability to independently drive ambiguous work from problem definition to outcome.   

Strong analytical and critical thinking skills, with the ability to turn data into clear insights,   identify   gaps, challenge assumptions, and surface risks early.   

Experience building or improving product development processes and simplifying complex problems into repeatable systems.   

Ability to influence without authority across Product, Engineering, Design, Marketing, Sales, and Service.   

Experience leading multiple programs at the same time, with a practical problem-solving and hands-on approach.   

Strong written and presentation communication skills, with comfort working in ambiguity and driving clarity across teams.  

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com .

Job Requisition ID:109105

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.