Product Operation Specialist

We are looking for a data-driven, execution-focused Product Operations Specialist (2-5 years of experience) to join our Product team. In this role, you will serve as the operational connective tissue between Product Management, Engineering, Data Science, Supply Chain, and Customer Experience teams. You will be responsible for streamlining feature rollouts, optimising internal and seller workflows, analysing user feedback loops, and ensuring that our AI-driven ecommerce platform scales efficiently across diverse global markets.

The candidate will have responsibilities across the following functions:

Cross-Functional Execution and Launch Operations:

• Partner with Product Managers and Engineering teams to manage release readiness, go-to-market strategies, and post-launch feature rollouts.
• Serve as the primary liaison between technical teams and business operations (Supply Chain, Merchandising, CX) to translate product updates into operational workflows.
• Triage, prioritise, and escalate product bugs, platform disruptions, and operational bottlenecks to tech teams.

Data Analysis and Insights:

• Build, maintain, and monitor product health dashboards tracking adoption rates, feature performance, funnel conversion, and defect trends.
• Synthesise qualitative customer support insights, NPS feedback, and user behaviour data into actionable feature enhancements for the Product team.
• Run operational experimentation (A/B tests, workflow trials) to validate process improvements before full-scale rollout.

Process Optimisation and Tooling:

• Audit and optimise the tech stack and internal software toolings used across merchandising, customer support, and order fulfilment teams.
• Standardise product management documentation, operational playbooks, SOPs, and user-training guides for internal stakeholders.
• Oversee continuous process improvement initiatives to reduce product-to-shelf turnaround times and improve supply chain integration.

Requirements:

• Experience: 2 to 5 years of relevant experience in Product Operations, Business Operations, Program Management, or Product Management within e-commerce, D2C, consumer-tech, or hyper-growth startups.
• Analytical Capability: Advanced proficiency in SQL, Excel/Google Sheets, and business intelligence visualisation tools (Looker, Tableau, Metabase, PowerBI).
• Technical Savviness: Hands-on experience with product management and agile tracking tools (Jira, Confluence, Amplitude, Mixpanel, Notion).
• Execution and Project Management: Proven track record of managing cross-functional projects simultaneously from conception to post-launch evaluation.
• Problem-Solving: Strong critical-thinking skills with comfort navigating ambiguity in a fast-paced environment.
• Communication: Exceptional verbal and written communication skills to bridge technical terms for non-technical stakeholders.