Product Manager

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future: Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

Position Description: As Product Manager, you will be responsible for executing the product roadmap for one or more of our key technology products with the help of cross-functional teams through the entire product lifecycle. You will be providing direction and clarification to the development teams throughout the project and create, prioritize, groom, and manage requirements.

Responsibilities

• Develop an in-depth understanding of the business. products, including its goals and challenges, as well as a comprehensive knowledge of the customers and users of the platform. This involves analyzing their needs, behaviors, and pain points to ensure the product aligns with their expectations and delivers meaningful value.
• Collaborate regularly with product managers on the future roadmap, brainstorm new ideas, and prioritize features, ensuring the backlog remains healthy, well-organized, and aligned with business goals.
• Become a subject matter expert in your product domain, possessing in-depth knowledge and insights that make you the primary point of contact for internal teams seeking guidance and collaboration.
• Should possess a solid grasp of technology platforms, integrations, and system design to collaborate effectively with engineering partners and architects to deliver scalable, performant, and reliable infrastructure.
• Develop detailed product specifications that begin by clearly articulating the “why” - the core purpose and value behind the product, feature, or enhancements. These specifications should be thorough in addressing all necessary aspects yet written in a clear and concise manner to ensure they are easily understood by all stakeholders.
• Write comprehensive user stories with detailed acceptance criteria that address all functional and non-functional aspects of the product, including security, data compliance, and other essential requirements.
• Work closely with engineering, design (UX/UI), and other stakeholders to define product requirements and user stories.
• Lead end-to-end product development process, from concept and design to development, testing, launch and ensuring timely and high-quality delivery.
• Lead PI (Program Increment) planning and actively participate in key SCRUM ceremonies, including daily standups, backlog refinement, sprint planning, and product demos.
• Leverage the power of analytics and data-driven intelligence to assess product performance, user behavior analysis, gather customer feedback, and insights from multiple channels, and make data-informed decisions which enables you to drive excellence through iteration, improvement, and refinement.
• Monitor and analyze key performance indicators (KPIs) and metrics to gauge the effectiveness, adoption, and product outcome.
• Share and present regular updates on the product roadmap and progress to leaders and stakeholders. Clearly highlight any potential risks and outline a plan to address them, ensuring everyone is informed and aligned on the path forward.
• Contribute to a culture of creativity and innovation within the product management team, think outside the box, explore new ideas, and identify opportunities to make our products stand out in the market.

What we are looking for:

• Minimum 7-9 years of career experience with at least 4+ years of product management (PO/PM) experience in technology products.
• Strong product sense with an ability to articulate problems and envision solutions.
• Strong understanding of

REST APIs ,

event-driven systems , and

data processing pipelines.

• Ability to understand and contribute to technical architecture discussions around microservices, scalability, observability, and fault tolerance.
• Experience working on

communication systems or

messaging platforms (email, SMS, push) is highly desirable.

• Familiarity with monitoring/logging tools like Datadog, Splunk, or ELK for understanding system health.
• Understanding of compliance and privacy regulations related to communication systems.
• Inquisitive mindset with excellent analytical, problem-solving, and decision-making skills.
• Ability to handle complex situations, conversations and navigate ambiguity.
• Exceptional interpersonal skills, with the ability to influence, partner and build relationships across all levels of the organization.
• Strong written and verbal communication skills with an ability to communicate directly and clearly. Disclaimer: Beware of Recruitment Scams – Legitimate Cvent recruiting communications will always come from an official ‘name@cvent.com’ email. We never request any payments or ask for sensitive personal or financial information via chat or social media platforms. For more information, please visit: https://www.cvent.com/en/notice\-recruitment\-fraud .