Product Manager

The Core Responsibilities For The Job Include The Following

Conversational Commerce and Engagement:

• Own the product roadmap for customer engagement experiences across WhatsApp, Instagram, Facebook, email, RCS, and web.
• Drive adoption and innovation across conversational commerce workflows.
• Build products that improve customer engagement, retention, and support efficiency.

Inbox And Agent Tooling

• Own human-agent workflows, live chat experiences, ticket routing, and escalation mechanisms.
• Build tools that improve agent productivity and customer response times.
• Design seamless experiences between customer conversations and support operations.

Chatbot And AI Bot Platform

• Own chatbot builder experiences, conversation flows, and bot management capabilities.
• Design intelligent handoff mechanisms between bots and human agents.
• Improve automation rates while maintaining customer experience quality.

AI-Powered CRM

• Build AI-led engagement capabilities across lifecycle marketing and customer support.
• Develop intelligent workflows powered by LLMs and conversational AI.
• Drive personalisation, automation, and customer intelligence initiatives.

Platform And Integrations

• Manage omnichannel integrations across Meta platforms and other messaging channels.
• Work closely with engineering teams to ensure scalable and reliable platform capabilities.
• Build integrations that simplify merchant onboarding and channel management.

Product Strategy And Execution

• Translate customer and business requirements into product roadmaps and execution plans.
• Prioritise initiatives based on business impact and customer value.
• Collaborate closely with Design, Engineering, Customer Success, and GTM teams to launch impactful features.

Requirements

• 2-4 years of product management experience, preferably in B2B SaaS, D2C technology, CRM, or customer engagement platforms.
• Strong product thinking with experience managing customer-facing products.
• Prior exposure to conversational commerce, customer support platforms, or engagement products.
• Hands-on familiarity with AI/LLM-powered products is mandatory.
• Experience building or shipping features leveraging LLMs, chatbot platforms, or AI workflows.
• Familiarity with WhatsApp Business APIs, Meta ecosystem, or messaging platforms is preferred.
• Comfortable working with engineering and business stakeholders in fast-paced environments.
• Strong analytical, problem-solving, and communication skills.
• High ownership mindset with the ability to thrive amidst ambiguity. This job was posted by Nirvesh Mehrotra from GoKwik.