Product Manager

Location: SEW.ai - Noida HQ

Company Overview:

SEW is the #1 Energy and Water AI Cloud SaaS Platform for Digital Customer Experience [CX], Field Workforce Experience [WX], and SmartAI [AI/ML] to hundreds of Global Energy & Utilities. SEW.AI Platform helps Energy & Utilities improve their digital customer service, operational efficiency, and maximize return on investments through the end-to-end platform leveraging mobile, AI, Machine Learning and Cloud technologies.

Summary:

We are now looking for a talented and driven individual to accelerate our efforts and be a major part of our high-quality culture. This person will work closely with product engineers, solution engineering, and product quality team to innovate, build & deliver high quality SmartCX Platform for Energy and Utilities. A successful candidate will be both technically strong and business savvy, with a passion to make an impact through her/his product vision, strategy and delivery.

Experience:

Product & Techno-Functional Mindset:

- A track record of shipping high quality Enterprise or SaaS products.

- Understanding of industry trends, market proposition, and competitive benchmark.

- Experience in web/mobile applications and interfaces with modern UX/UI patterns.

- A techno functional mindset that allows you to solution the problem technically and functionally.

- Experience in 3rd party integrations with understanding of technical concepts and architecture.

- Advanced analytical, problem solving, research, and time management skills.

Responsibilities:

Product Management & Product Development:

- Manage the product throughout the product lifecycle, develop product roadmaps and feature solutions.

- Integrate usability studies, research, and market analysis into product requirements to enhance customer satisfaction.

- Evaluate product configurations against existing business and system processes of the client.

- Expertise in product documentation like business requirement document (BRD)/ system specification documents (SSD), prototypes, workflow diagrams, use case diagrams, stories etc.

- Ability to understand and articulate end-to-end scenarios technically and functionally.

- Drive product development with a team of world-class engineers and designers to think boldly and creatively and then to funnel that energy into concrete products and execution.

- Define and analyze metrics for the success of products.

Stakeholder Management:

- Partner with stakeholders and subject matter experts to fully understand business needs to effectively deliver new product features as per customer needs.

- Act as a bridge between business stakeholders and the development team, ensuring alignment and transparency.

- Provide detailed walkthrough sessions of new product releases for sales, solution engineering and product engineering teams.

- Assist Quality Management team to make sure deliverables are always at par with defined standards of Product.

Leadership Competencies:

- Accomplished team leader who demonstrates a flexible approach, aligns with organization and customer vision, and delivers high quality solutions.

- Able to establish credibility based on experience and skill set.

- Effective when communicating with technical and non-technical individuals to drive understanding and inspire innovation in the Platforms.

Preferred Qualifications:

- Min 7-15 years of hands-on technology product management experience with both web and mobile products with strong technical background.

- Bachelor's or masters in computer science or related engineering branches.

- Both Quantitative and Analytical thinking and great problem-solving skills.

- Work with cross internal and external engineering team with clear focus on customer/end user requirements with technology solutions.

- Understanding of the technical architecture of complex and highly scalable web / Mobile applications.

- Good understanding of MS .NET, Java, Swift UI, Web, Mobile App technologies and Database Engineering.

- Good understanding of product integration with Enterprise systems SAP, Oracle, Salesforces, ServiceNow, Maximo etc.

- Strong written and interpersonal communication skills and ability to interact persuasively with engineering and design teams.