Product Manager

Roles and Responsibilities :

• Lead discovery intake by clarifying business questions, target users, decisions required and expected outcomes.
• Plan and facilitate interviews, workshops and journey-mapping sessions with research and stakeholder teams.
• Document user personas, needs, key tasks, pain points, handoffs, opportunities and desired outcomes.
• Create current- and future-state user journeys, linking them to evidence, confidence levels and open questions.
• Translate validated journeys into Epic briefs covering the problem, purpose, expected outcomes, scope boundaries, success measures and initial acceptance assumptions.
• Own the Epic register, intake triage, backlog quality, ageing, decision records and readiness tracking.
• Coordinate input from Experience, Analytics, Architecture, Delivery and dependency or risk owners without taking responsibility for technical solution design.
• Facilitate regular Epic readiness reviews and escalate decisions related to value, priority, scope, risk or cross-team ownership.
• Prepare the candidate Epic pipeline ahead of quarterly planning and coordinate the required pre-planning materials.
• Maintain traceability from user problems and desired outcomes through Epics, features, stories and post-planning insights.
• Partner with senior product and technical stakeholders to support prioritization and investment decisions.

Job Requirements :

• 8–10 years of experience in Product Management, Product Discovery, Service Design or user-centred Product Development.
• Experience leading discovery for complex enterprise, platform or SaaS products.
• Strong skills in user-journey mapping, service design and synthesising research and other evidence.
• The ability to write concise problem statements, outcomes, success measures, scope boundaries and acceptance assumptions.
• Practical experience with Agile delivery, quarterly or Planning Increment (PI) planning, backlog governance and readiness criteria.
• Strong working knowledge of Jira and Confluence, including dashboards, traceability and decision records.
• The ability to collaborate effectively with senior architects and technical Product Owners while remaining focused on user and business needs.
• Excellent written communication, stakeholder-management and constructive challenge skills.
• A sound understanding of User Experience principles and the ability to work effectively with design teams.
• The ability to independently lead discovery and Epic readiness while partnering with senior product leaders on strategic priorities.
• Experience or certification in Design Thinking, Service Design, SAFe Product Owner/Product Manager, PSPO or CSPO is beneficial.