Product Manager

Key Responsibilities

Program Strategy and Portfolio Ownership

• Own the strategic direction of assigned programs and program constructs across domains, not limited to any single category or technology area.
• Identify new program opportunities based on market trends, learner demand, business potential, competitive gaps, employer needs, and industry relevance.
• Define strong program constructs, including target audience, learner problem, positioning, learning outcomes, curriculum direction, hands-on components, credentialing approach, delivery model, and career relevance.
• Build a clear point of view on which programs should be launched, refreshed, expanded, repositioned, or sunset.
• Ensure each program has a compelling learner value proposition, differentiated market positioning, and sound business rationale.

Market Sensing and Product Innovation

• Continuously track emerging trends across professional learning, technology, business, leadership, digital transformation, and high-growth career domains.
• Study competitor programs, university offerings, bootcamps, certification trends, job market signals, employer demand, and learner behavior.
• Convert market insights into practical program ideas, product upgrades, specialization tracks, workshops, electives, or new learning formats.
• Identify whitespace opportunities where Simplilearn can create stronger, sharper, and more market-relevant offerings.
• Prepare product concept notes, opportunity briefs, and strategic recommendations for leadership review.

Business Viability and Gross Margin Thinking

• Design program constructs with a clear understanding of revenue potential, pricing logic, cost structure, delivery format, and gross margin expectations.
• Evaluate whether a proposed program can be delivered within the required commercial guardrails without compromising learner value or quality.
• Assess the business implications of key product decisions such as live class hours, faculty model, partner involvement, tool/lab requirements, projects, mentoring, support layers, and delivery intensity.
• Build product recommendations that balance learner outcomes, market demand, differentiation, scalability, and gross margin.
• Ensure that new programs are not only academically or technically strong, but also commercially sustainable.

Learner Experience and Product Health

• Maintain oversight of learner experience indicators such as NPS, CSAT, refunds, engagement, completion, escalations, and qualitative feedback.
• Use learner experience and business metrics as early warning signals to identify programs that need strategic intervention.
• Diagnose root causes behind poor learner experience, high refunds, weak engagement, margin pressure, or declining product-market fit.
• Recommend corrective actions to improve program quality, learner outcomes, perceived value, commercial health, and market competitiveness.
• Work with relevant teams to ensure issues are addressed without directly owning day-to-day delivery operations.

Program Refresh and Competitive Relevance

• Regularly evaluate existing programs to ensure they remain current, differentiated, commercially sound, and aligned with market expectations.
• Identify when a program needs a curriculum update, positioning refresh, structural change, project upgrade, tool update, delivery model change, or stronger industry alignment.
• Ensure programs do not become stale in fast-changing markets.
• Benchmark Simplilearn programs against leading competitors and identify ways to match or surpass market standards.
• Drive strategic thinking around program modernization, portfolio relevance, and long-term business value.

Product and Business Judgment

• Evaluate whether a program construct has enough demand, clarity, differentiation, learner value, and commercial potential before recommending it for launch or scale.
• Build business rationale for new and existing program decisions.
• Prioritize opportunities based on learner impact, revenue potential, margin viability, strategic fit, feasibility, and urgency.
• Bring a structured, data-backed, and market-informed approach to product decision-making.
• Think beyond the curriculum by considering the full product construct: market need, learner promise, delivery model, economics, competitive positioning, and learner outcomes.

Cross-Functional Strategic Collaboration

• Collaborate with curriculum, academic partnerships, industry experts, product leadership, marketing, sales, delivery, and operations teams at the right stages of the product lifecycle.
• Provide strategic direction and product context to teams responsible for execution.
• Align stakeholders around the learner problem, market opportunity, product construct, commercial logic, and intended business outcome.
• Present product insights, market findings, program recommendations, and portfolio improvement plans to senior stakeholders.

Desired Skills

• Strong product strategy and business thinking
• Ability to understand multiple domains and not be restricted to one category
• Strong market research and competitive intelligence capability
• Ability to convert market signals into program opportunities
• Strong understanding of learner needs, professional upskilling, and career transformation
• Ability to define sharp product positioning and learner value propositions
• Strong judgment on product-market fit, differentiation, pricing logic, and commercial viability
• Understanding of gross margin, cost structures, and business trade-offs in product design
• Comfort with ambiguity and early-stage product discovery
• Strong analytical ability to interpret NPS, refunds, engagement, revenue, margin, and learner feedback signals
• Ability to diagnose product problems and recommend structured interventions
• Excellent written communication, synthesis, and presentation skills
• Strong stakeholder management without needing to own day-to-day operations
• Bias towards action, with a strategic and research-backed approach

Qualifications

• 5+ years of professional experience
• Experience in product management, product strategy, category strategy/growth, consulting, business strategy, market research, ed-tech, learning products, or portfolio strategy
• Experience working across multiple domains or product categories will be preferred
• Prior exposure to education, upskilling, bootcamps, professional certification, or digital learning products will be an added advantage
• Strong research, communication, analytical, product judgment, and business judgment skills are essential