Product Manager

Role Overview

We are looking for an Product Manager with 3-6 years experience who can help translate complex healthcare operations workflows into clear, testable product experiences for Provider Passport. This role is especially focused on prototyping: mapping user journeys, creating wireframes, turning ideas into clickable concepts, gathering stakeholder feedback, and helping the team validate solutions before they move into development. The ideal candidate is curious, structured, visually clear, and comfortable working closely with design, engineering, QA, implementation, and operations teams.

Key Responsibilities

• Create low-fidelity and high-fidelity prototypes that communicate proposed Provider Passport workflows clearly.
• Map user journeys, process flows, screen flows, edge cases, and role-based experiences for onboarding, credentialing, document review, verification, and reporting workflows.
• Translate product ideas, operational pain points, and stakeholder feedback into wireframes, clickable prototypes, user stories, and acceptance criteria.
• Partner with product managers, designers, engineers, QA testers, and operations teams to explore options before development begins.
• Use prototypes to support discovery sessions, workflow reviews, usability feedback, internal demos, and requirement validation.
• Document product decisions, workflow assumptions, dependencies, and open questions in a clear and organized way.
• Help maintain the product backlog by refining user stories, clarifying requirements, and connecting prototype behavior to expected system behavior.
• Review implemented features against prototypes, requirements, and acceptance criteria to ensure the intended experience is delivered.
• Analyze user feedback, support themes, workflow gaps, and adoption signals to recommend product improvements.
• Support release preparation by helping with demos, training notes, feature summaries, and stakeholder communication.

Required Skills and Experience

• 3 to 6 years of experience in product management, product operations, UX, business analysis, implementation, or a related product role.
• Strong prototyping skills using tools such as Figma, FigJam, Miro, Balsamiq, Lucidchart, Whimsical, Axure, or similar tools.
• Ability to create clear wireframes, user flows, screen flows, workflow diagrams, and clickable prototypes.
• Strong understanding of how to convert user needs and business rules into product requirements and acceptance criteria.
• Comfortable working with complex forms, dashboards, role-based permissions, document workflows, status tracking, and approval processes.
• Strong written communication skills with the ability to document workflows, assumptions, scenarios, and expected product behavior.
• Ability to collaborate with engineering and QA teams to clarify interaction details, edge cases, validation rules, and error states.
• Good analytical skills and comfort using feedback, usage patterns, and operational observations to shape product decisions.
• High attention to detail and ability to keep requirements, prototypes, and delivered functionality aligned.

Preferred Qualifications

• Experience with healthcare, provider onboarding, credentialing, compliance, document management, payer operations, or workflow-heavy SaaS products.
• Exposure to UX research methods, usability testing, design systems, accessibility basics, or service design.
• Experience working with Agile teams and tools such as Jira, Azure DevOps, Linear, Trello, Confluence, or Notion.
• Basic understanding of APIs, data models, integrations, workflow automation, or reporting concepts.
• Portfolio or work samples showing prototypes, user flows, workflow diagrams, or product requirements.

Candidate Profile

The right candidate is a hands-on product thinker who enjoys making abstract requirements visible. They should be comfortable sketching, prototyping, asking detailed workflow questions, and iterating quickly based on feedback. They do not need to be a visual designer, but they should be able to create prototypes that help teams make better product decisions sooner.