Product Manager

Product Manager (Agentic AI & Client Retention) - 100% Remote Role

You can fill the following Google Form to apply: https://docs.google.com/forms/d/e/1FAIpQLSf6pYwWwkv2EezX_60gUM4B1Bn3lWk55pVfhqD0L8x2xL7Q3w/viewform

About the role

You will take ownership of a product that drives how we communicate with our clients throughout their journey. Working closely with our engineering, voice-AI, and content teams, you will define what to build across voice AI, messaging, and retention, and guide it through to delivery. This is a product leadership role rather than a hands-on engineering one: your focus is determining what is worth building and ensuring the right teams deliver it effectively.

What you will own

• Client communication and retention - proactive SMS, email, and voice touchpoints that keep clients engaged and supported across long case timelines.
• Conversational AI agents - intake, follow-up, support, and status bots, developing toward a single connected system.
• Product roadmap - shaping direction, prioritising the pipeline, and maintaining momentum across the area.
• Business impact - ensuring that what we ship delivers real value for clients and the team, not simply that it is delivered.

Responsibilities

• Own a communication / retention product area end to end - from defining the concept to shipping and measuring whether it reduces client drop-off and improves the client experience.
• Set the roadmap and priorities across SMS, email, and voice, and break ambiguous goals into clear specs, tickets, and sequenced delivery.
• Drive delivery through the teams who build - engineering, voice-AI, and content - holding the outcome even where you are not executing the work yourself (for example, ensuring a remarketing flow or support-bot experience is actually completed and launched).
• Validate that what ships solves the real business problem rather than stopping at built, and feed those findings back into the roadmap.
• Decide what to build with conversational AI - where an intake, follow-up, or status agent adds value - and specify it clearly for the teams implementing it.
• Work directly with US-based stakeholders to align on priorities, surface blockers early, and keep case-lifecycle communications moving.

Requirements

• 2 to 5 years of experience in product roles.
• Experience with conversational AI - text or voice agents.
• Experience with retention, lifecycle, or engagement products.
• Strong written and verbal communication. This is central to the role, given you will shape client communication and work directly with US stakeholders.
• Proficiency with AI tools and a clear sense of what to build with conversational AI.
• High agency and first-principles thinking - comfort operating with ambiguity and driving initiatives forward.
• A demonstrated track record of owning a product, or a significant part of one, through cross-functional teams.

Preferred (not required)

• Experience with agentic or tool-using AI systems (agents that take actions, not just chat).
• Experience building or managing multi-channel systems (SMS, email, and voice).
• Experience working with US-based or distributed remote teams.
• A background in marketing or growth product management.
• Familiarity with how SMS and voice are delivered (can be developed on the job).