Product Manager - Voice

Role & responsibilities

• Lead product planning and strategy to develop AI voicebot and contact center platform, aligning with core CPaaS and omnichannel communication capabilities.
• Translate business strategy into product strategy. Own the product roadmap, conduct market research and analyze customer needs, competitors, and industry trends, especially in AI voicebot trends and cloud telephony domain.
• Own the product design, process flow, create precise PRD document and incorporate business use cases.
• Coordinate with internal stakeholders across multiple functions like process, development, network, customer service, regulatory, engineering and finance to lead end to end product lifecycle.
• Prioritize features development that improves the value proposition and helps in realising business outcomes.
• Identify and develop technology partnerships which to strengthen the product portfolio and help to develop and accelerate joint GTM
• Lead third party platform integration like CRM, CDP, ERP and listing the connector in the respective marketplace
• Communicate the product solutions and offerings effectively internally and externally. Drive the sales enablement programme to ensure success product and feature roll out.
• Manage all aspects of product lifecycle, including customer feedback, requirements, and issues.
• Monitor product performance and quality; incorporate timely enhancements based on customer and operational feedback

Required Skills:

• Overall 6+ years of experience with 3+ years of prior industry experience as a Product Manager in an Enterprise grade Generative AI in CPaaS and CCaaS domain.
• Having strong knowledge and experience in implementing or managing multichannel contact center solutions (voice, chat, email, social media channels) and IVR, OBD and its competitive landscape
• Technical skills in cloud communications, APIs, and workflow automation relevant to telephony services
• Proven track record in successful product lifecycle management for SaaS or enterprise software.
• Expertise in JIRA, Confluence, Figma and other product management tools
• Exceptional communication skills, both verbal and written, with a knack for storytelling.
• Self-starter with a positive and solution-oriented mindset. Demonstrated ability to work collaboratively and deliver in a multi-stakeholder eco-system.
• Analytical mindset and data driven. ability to gather and interpret data to make informed decisions.