Product Manager (UX)

BookMyShow (BMS) is India's biggest entertainment company. We help users get access to
movies and entertainment and have millions of users visiting us every day. We are looking for a
talented and driven UX Product Manager to join us and shape how our users experience BMS
at every touchpoint.

As the UX PM, you will own how the app interacts with customers, from discovery and booking
to notifications, payments, post-booking communication and support. You will understand
where users get stuck, confused or frustrated, and prioritise fixing the problems. You will show
a high degree of ownership in making every interaction clear and consistent, working closely
with design, research, technology and business teams to roll out improvements across the app.
PMs at BMS are high-profile leaders who plan and deliver on business goals, and we will value
your ability to think big about experience while staying focused on steady execution.

Your Profile

Have 6+ years of overall experience, preferably including 2 years as a PM on consumer-facing
apps.

Be customer obsessed you should be constantly looking for friction in the user journey and
fixing it at the root.

Have a strong eye for interaction design, information hierarchy and microcopy, and be
comfortable working hands-on with designers in Figma.

Be data-driven you should use funnels, session recordings, A/B tests and user research
together to make experience decisions.

Be able to build structure out of ambiguity and turn qualitative feedback into clear problem
statements.

Have great communication skills you should be able to explain an experience problem crisply
to any stakeholder and drive it to closure.

Your Checklist

Plan the experience strategy and roadmap for how the app communicates with and guides
users

Define and track key UX metrics

Audit user journeys end to end, including empty states, error states, nudges, notifications and
in-app messaging

Benchmark the experience against competitors and best-in-class consumer apps

Run user research, usability tests and A/B experiments to validate changes

Groom the product pipeline and prioritise experience improvements alongside feature work

Plan and coordinate with UX, design, content, technology, CX and business stakeholders to
drive key outcomes