Product Manager — Travel & Hospitality Tech

PRODUCT MANAGER — HOTEL | FINKRAFT.AI Location: Bengaluru, HSR | Full-time | Level: L4 | Reports to: CPO / BU Head

About Finkraft.ai Finkraft.ai is a B2B SaaS company that enables enterprises to maximise GST claims on travel and expense data. The platform automates invoice collection, validation, and reconciliation across airlines and hotels — helping finance teams at McKinsey, BCG, Capgemini, Abbott, and 1,250+ enterprises improve compliance, visibility, and cash recovery. We've recovered ₹300Cr+ in GST claims and are scaling from $1.5M to $10M ARR in 18 months. The Hotel vertical is our primary growth unlock for the next 18 months. This PM owns it.

THE PROBLEM YOU ARE SOLVING A corporate employee books a hotel through a TMC or GDS. The booking passes through a PMS like Opera Cloud. The invoice is generated by the hotel, sometimes routed through a Concur integration or a bank lodge card program. By the time the finance team tries to claim GST on that invoice, the corporate GSTIN is missing, the folio is incomplete, the tax breakdown is wrong, or the invoice never arrived. This happens at scale across every enterprise client Finkraft serves. Your job is to understand every node in that chain — hotel, PMS, GDS, OTA, TMC, Concur, bank, payment player — and build the product that fixes it.

What You Will Own In 90 Days

• Full ecosystem map completed: every player in the hotel invoicing and GST chain documented — where data breaks, who owns the fix, and what Finkraft's integration surface is at each node.
• Field engagement calendar live: structured visit schedule across TMCs, hotel chains, corporates, and software companies — minimum 15 discovery meetings completed, findings structured into roadmap inputs.
• One PRD shipped to engineering: based on field findings and existing client pain, a product spec written, reviewed, and in active development.

Key Responsibilities Product Strategy and Roadmap

• Own the end-to-end product strategy for the Hotel vertical: what gets built, in what sequence, and why
• Define the roadmap based on enterprise client pain, ecosystem partner signals, and competitive landscape — not internal assumptions
• Present roadmap to leadership, Sales, and enterprise clients at QBRs; defend prioritisation decisions with data and customer evidence
• Track roadmap delivery against committed timelines; own the gap between what was promised and what shipped Field Ecosystem Engagement
• Conduct structured field meetings across the full hotel ecosystem: TMCs (BCD, CWT, FCM, SOTC), GDS providers (Amadeus, Sabre, Travelport), OTAs (MakeMyTrip, Booking.com, Expedia), hotel chains and revenue management teams, PMS vendors (Opera Cloud, IDS, Hotelogix), corporate travel managers, expense platform teams (Concur, Happay, Zoho Expense), banks (for lodge card and virtual card programs), and payment platforms (Razorpay, HDFC SmartPay, Mastercard CEP)
• Extract structured product intelligence from every field meeting: integration documentation, data flow maps, GSTIN handling gaps, invoice format standards, and API availability
• Convert field findings into product inputs within 5 business days of every meeting — not raw notes, structured inputs Ecosystem Integration Ownership
• Map data flow across the full chain: hotel PMS → GDS/OTA/TMC → Concur/expense tool → bank/payment → Finkraft → GST claim
• Identify where corporate GSTIN, folio data, and invoice tax breakdowns break at each handoff
• Define integration specifications for priority ecosystem partners; own the partner relationship through integration go-live
• Maintain a live integration roadmap: what's in production, what's in development, what's blocked and why PRD and Engineering Partnership
• Write clear, complete PRDs for every feature in development: problem statement, user stories, acceptance criteria, edge cases, and success metrics
• Partner with engineering through the full build cycle — not just handoff and review
• Attend standups, unblock decisions in real time, and accept or reject releases based on defined criteria
• Maintain a product backlog that engineering can execute against without PM involvement in every sprint decision Sales, BA, and CS Collaboration
• Feed qualified product intelligence to Sales: what integrations exist, what gaps remain, and what client use cases are unlocked by each roadmap item
• Work with Senior BAs on field observations — BA finds the problem, PM defines the fix
• Support enterprise client conversations on product capability, integration timelines, and roadmap commitments — own what you say in the room
• Partner with CS on rollout plans for new features: training, documentation, and client communication owned by PM, not CS Market and Regulatory Intelligence
• Track GST regulatory changes relevant to hotel invoicing: e-invoicing thresholds, folio compliance requirements, GSTIN transmission mandates
• Monitor hotel-tech landscape: new PMS entrants, GDS API changes, OTA invoicing policy shifts, Concur integration updates
• Bring competitive signals into roadmap prioritisation — what are enterprise clients being offered by alternatives?

Requirements REQUIREMENTS Must Have

• 4–6 years in product management in travel, hospitality, fintech, or enterprise B2B SaaS
• Has conducted field discovery meetings with external ecosystem partners — not just internal user interviews
• Working knowledge of corporate travel ecosystems: TMCs, GDS platforms, OTAs, PMS providers, and how they connect
• Has shipped a B2B product that integrates with at least two external systems — understands what "integration complexity" actually means in production
• Has written PRDs that engineering shipped from without PM hand-holding in every stand-up
• Comfort with field-heavy, travel-intensive work across India Strong Preference
• Has worked directly with Concur, SAP Concur integrations, or competing expense management platforms
• Exposure to bank lodge card programs, virtual card reconciliation, or payment gateway integrations (Razorpay, HDFC, Mastercard)
• Prior exposure to GST, e-invoicing, or indirect tax reconciliation
• Has integrated with or mapped data flows from Opera Cloud, Amadeus, Sabre, or equivalent hotel/GDS platforms
• Experience at a TMC, GDS, OTA, hotel chain, or hotel software company is a significant advantage