Product Manager / Solution Designer - ServiceNow ITOM

Key Skills: Solution Designer, Business Analyst, Product Management, Product Manager, ITOM, Business Analysis, ServiceNow, Certification

Roles & Responsibilities:

• Own the ServiceNow ITOM product vision, roadmap, and platform strategy in alignment with enterprise business and operational goals.
• Define solution architecture for ITOM capabilities, including CMDB governance, Discovery, Service Mapping, and enterprise service modeling.
• Lead requirements discovery, business analysis, stakeholder workshops, and prioritization for enterprise ITOM transformation programs.
• Establish governance standards for service data, configuration items, relationships, and CSDM-aligned service models.
• Coordinate with enterprise architects, engineering teams, platform owners, and business stakeholders to deliver scalable ITOM solutions and integrations.

Skills Required:

• 10 - 16 years of relevant experience in ServiceNow, ITOM, solution design, business analysis, and product management.
• Strong hands-on experience with ServiceNow ITOM and enterprise-scale ServiceNow platform initiatives.
• Proven capability as a Solution Designer, defining architecture and translating business requirements into platform solutions.
• Strong Business Analysis and Business Analyst experience, including requirements elicitation, process analysis, and stakeholder management.
• Demonstrated Product Management and Product Manager experience owning roadmaps, prioritization, and platform strategy.
• Expertise in ITOM, CMDB governance, CSDM, Discovery, Service Mapping, cloud integrations, and enterprise service modeling.

Good to Have:

• Relevant ServiceNow or IT service management certification.

Education:

• Bachelor's degree in Information Technology, Computer Science, Business, or a related discipline preferred.