Product Manager - Process Excellence

Hello Aspirants,

At Finnable we like to keep things uncomplicated, exciting and fast – well, that's our brand promise to our customers also. We want to give them loans in under 3 minutes – UNCOMPLICATED AND FAST!

So, who are we

We are a fintech start-up based out of Bangalore. We are three founders, onto our 2nd innings. All three of us are ex-bankers. Nitin and Viraj are successful entrepreneurs. Their previous start-up was a cool analytics company where they built the most innovative analytics products and hired the best brains. It was acquired by a US MNC called Equifax. Amit is a seasoned banker with over 21 years of global retail banking experience. During this tenure with Standard Chartered he held key positions like Country Head of Risk, Country Head of Retail Banking, Head Digital Banking for ASEAN and South Asia.

Our vision is to revolutionize the lending industry in India. We want to make easy and fast credit available to all salaried employees at a click of few buttons. We have outlined the job profile below. Our philosophy is simple - get the best team, everybody gives their best shot at work and makes the start-up succeed.

What will you have to do

Own and run the operational engine behind lending – driving turnaround times, process excellence, partner ownership and regulatory compliance so that every loan moves through sanction, disbursal and servicing seamlessly. In a nutshell, keep the lending machine fast, compliant and always improving.

What will you get

Your compensation will be the best in industry. After that how fast it grows, how much it grows, is all dependent on yours and company performance. Sky is the only limit, we would say!

Key responsibilities

• Identify process improvement avenues across lenders and coordinate/solution with lenders and Tech to implement the changes

• Own the product backlog for operations and groom and manage it based on companies requirement

• Own all payment gateways and Emandate providers, ensuring reliable performance and strong provider relationships

• Monitor and Reduce drop-off and TAT for all stages post Credit Approval – Mandates, VKYC, disbursals and so on

• Act as process owner for PL/LAP disbursals – set up SOPs for all internal processes and ensure adherence to them

• Automation of servicing of portfolio – Collection updation to lenders, Customer service and invoicing

• Create relevant dashboard/ automated MIS for the lenders and leadership where key metrics can be monitored

Required Skills

• Strong business acumen, structured problem-solving skills and ability to think strategically

• Excellent written and verbal communication skills

• Proven ability to partner, communicate and manage/navigate through multiple functions and organizational groups with high stakeholder management skills

• Strong process orientation with an eye for detail, TAT reduction and operational efficiency

• Understanding of the fintech and lending landscape, including payments, mandates, KYC and regulatory frameworks (NPCI, RBI, CERSAI)

• An open, intuitive and curious mind to learn, unlearn and experiment

• Proactive and self-motivated to deliver excellence independently

• Must be willing to work in a high growth and fluid work environment

• Strong passion for Fintech and latest advancements in the financial services space

• Candidates with product management / operations experience with agile methodologies are preferred

Required Experience

• 2-5 years of experience in operations / product management, preferably in the fintech or lending industry

• Bachelor's / Master's / MBA degree