Product Manager - Operations

About Us

Role Overview: The Product Manager – Operations owns the “How, When, and Does it actually work in the real world” of the product. This role ensures that product vision translates into reliable, scalable, and high-quality delivery across programs, states, and partners. You will be responsible for end-to-end execution, release readiness, product stability, and scale operations, working closely with Product, Engineering, Tech support, Program, Data, and external partners. Key Responsibilities:

• Delivery & Execution Ownership
• Own end-to-end product delivery from roadmap → rollout
• Translate priorities into execution plans, sprint goals, and delivery milestones
• Ensure predictable delivery across teams and vendors
• Identify and mitigate delivery risks proactively
• Release Planning & Go-Live Readiness
• Define and drive release planning and rollout strategy
• Establish and enforce go-live criteria, including:
• Product readiness (features, performance)
• Content readiness
• Program/state readiness (training, onboarding)
• Ensure 100% readiness before academic/program cycles
• Cross-Team Coordination & Dependency Management
• Manage dependencies across:
• Product
• Engineering
• Tech support
• Program (State, MEL, LxD)
• Vendors / external partners
• Act as the central coordination layer ensuring alignment and execution velocity
• Product Stability & Quality
• Own product quality and stability in production Ensure alignment on:
• Functional testing, regression, UAT completeness
• Performance benchmarks (e.g., concurrency, latency)
• Define and track product stability metrics
• Drive post-release fixes and continuous improvements
• Issue Resolution Systems
• Establish and manage structured issue resolution:
• Ticketing systems with status tracking
• Clear workflows: raised → in progress → resolved
• Ensure visibility of issues to program teams and end users
• Enable bot-based or self-serve support systems where applicable
• Scale Readiness & Change Governance
• Coordinate pilot → scale transitions
• Evaluate system readiness across:
• Product capacity
• Onboarding impact
• Dev team bandwidth
• Define and operationalize change governance processes
• Review and approve changes before rollout
• Maintain decision logs (approved/rejected)
• Operational Reporting & Insights
• Build and standardize product health reporting
• Performance metrics
• Usage trends
• Issue patterns Ensure Reports Are:
• Consistent
• Actionable
• Accessible to all stakeholders
• Adoption & Support Enablement
• Ensure field and user readiness for product adoption
• Training systems (ToT, refresher content)
• FAQs, guides, and support workflows
• Work with Program teams to ensure:
• Trainers are prepared
• Field teams can handle real-world scenarios

Accountable For

• End-to-end delivery and execution predictability
• Release readiness and successful go-lives
• Product stability and quality in production
• Cross-team coordination and dependency management
• Scaled rollouts across states/programs Operational visibility (reporting, issue tracking, governance) Requirements
• Strong experience in program delivery / product operations / TPM roles
• Proven ability to manage complex, multi-stakeholder environments
• Deep understanding of:
• Agile delivery
• Release management
• QA and production stability
• Experience working with distributed teams, vendors, and government/partner ecosystems (preferred)
• Ability to translate ambiguity into structured execution systems Benefits

Salary: The pay band for the position starts at Rs. 1,00,000/- per month (cost to company) ( The salary offered will be commensurate with the experience and expertise of the candidate) In Addition To Your Compensation, You Are Also Eligible For a Suite Of Benefits Designed To Support Your Well-being And Growth:

• Comprehensive Personal Accident Insurance covering up to ₹10,00,000 annually
• Mediclaim Insurance covering up to ₹3,00,000 annually, supported through our insurance partner, Loop, which also offers additional wellness benefits
• Reach for the Stars (RFS) amount of up to ₹5,000 to support your self-learning and knowledge-building efforts
• Internet allowance of up to ₹750/month, reimbursable based on actual usage to support flexible and hybrid working arrangements
• For employees with children under the age of 6 years, Quest offers childcare or day care fee support through a monthly matching contribution of up to ₹3,000, helping you create a supportive work-life balance
• Access to emotional health and wellbeing programs such as:
• Group sessions worth ₹7,500 per session fully covered by the organisation
• 1:1 counselling sessions (worth ₹1,800 per session), fully covered by the organisation At Quest Alliance, we pride ourselves on being an Equal Opportunities employer, embracing applications from all segments of the community. We are committed to ensuring that every applicant and employee is treated with fairness and respect, regardless of gender, sexual orientation, marital status, social status, caste, religious belief, age, or any other factor that is irrelevant to performance. Your individuality is valued and respected within our organization. Know About Quest Website : http://www.questalliance.net/ Blog : https://thelearnerbyquest.wordpress.com About The Team And Culture Everyday is a Friday! - How we make our workplace fun Quest Day - Our Bday celebrated with people we love, and there is food & music What our partners & collaborators say? - see here Annual All Staff Meet - From Goa, Kumarakom, Coorg, Bodh Gaya & Puducherry this is where all employees meet to celebrate their learning & relationships. Watch our youtube playlists for more.