Product Manager - Loan

Role: Associate Product Manager - Loan

Location: HSR Layout, Bangalore

Experience: 1-3 Years

Preferred Industry Background: Loan, NBFC, Fintech, Banking

Job Summary:

We are seeking a detail-oriented Associate Product Manager with a passion for fintech. Define requirements and

ship assigned features end-to-end, and act as the voice of the customer by turning support and service insights into

product improvements.

Key Responsibilities:

• Support the product roadmap and own delivery of assigned features and modules end-to-end
• Collaborate with engineering, design, data, marketing, and support teams to launch features
• Translate product requirements into user flows, wireframes, and user stories
• Run user research and competitor analysis to identify opportunities and validate ideas
• Track product metrics and iterate to improve user experience and business outcomes
• Work with risk, compliance, and legal teams to ensure products meet regulatory requirements Customer Support & Service:
• Act as the voice of the customer by reviewing support tickets, calls, reviews, and CSAT feedback
• Convert support escalations and complaint trends into prioritised product fixes
• Improve self-service journeys such as help centre, FAQs, and in-app application status tracking
• Improve support tooling and agent workflows (CRM, ticketing) to speed up issue resolution
• Track service metrics (resolution TAT, CSAT) and support grievance redressal with compliance

Qualifications & Experience:

• Bachelor's degree in Engineering, Finance, Business, or a related field; MBA is a plus
• 1-3 years in product management, business analysis, or customer support with product exposure
• Understanding of digital lending or credit products and Indian customer behaviour
• Exposure to support operations: ticketing systems, escalations, SLAs, and grievance redressal
• Familiarity with Agile ways of working, product lifecycle, and roadmap planning

Skills:

• Strong analytical mindset; hands-on with SQL, Excel, or Google Analytics
• Familiarity with CRM and ticketing platforms such as Freshdesk
• Comfortable with technical concepts, UI/UX principles, and tools like Figma
• Excellent communication, stakeholder management, and problem-solving skills
• Strong customer empathy and a service mindset