Product Manager - Digital Technology

Job Summary

At Max Life Insurance, we believe in comprehensiveness and always staying ahead of industry. To enable this, we have carved out a role which is more dynamic - Product Owner/Channel Manager. This role is an amalgamation of Digital Product Management and business front ending so that the individual gets to grow, learn and contribute in the journey of the product.

Key Responsibilities

• Act as the Channel/Product Manager for some of our critical digital tools, mainly pre-sales or a completely new tool being developed.
• Work at one end with the business teams which will be the consumer for these tools to develop a roadmap for these, and with our technology team to make the device strategy, decide what features need to be built in first, and once the prototype is ready, get the product tested for technical robustness.
• Your role involves business requirement writing, jotting down test case scenarios, and FGDs (Focus group discussions) with the sales team.
• Also, conduct monthly benchmarking with the competition, product companies and feedback calls for NPS (Net promoter score).
• Program manage the go-to-market for the project, and build the communication to be shared with field teams including marketing paraphernalia.
• You will meet the senior leaders and demonstrate the tool and its benefits, taking their buy-in.
• You will organize the launch activities on field.
• After the launch, study the app performance on field, identify the user issues, and get the technical issues sorted.
• You will continue to closely engage with the field teams to drive adoption and usage, send out daily updates on the progress.
• At the same time, you will start working with the sales/ops leadership to think, document and develop the next set of features for the tool.
• You will run analytics to draw actionable insights with the data generated from the tool.

Key Competencies/Skills

• High energy; excellent project management skills and communication skills.
• You are interested in the way technology works and are highly customer focused.
• You understand and empathize with customer's pain points, and don't mind going the extra mile for troubleshooting and easing the customer's pain.
• You work against tight deadlines of project releases and get work done outside your direct area of influence.
• You enjoy having conversations with stakeholders and arrive at quick decisions on moving the digitization agenda ahead.

Desired qualification and experience

• You can be an MBA with a good understanding of sales and marketing, have strategic bent of mind, and some exposure to digital tools. Experience 4-8 years.
• OR, you can be an engineer with expertise in managing IT projects. Understanding of Agile methodology will be an advantage. Experience 4-8 years.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.