Product Manager - D2C (3 to 5) - Mumbai

Hiring for: An emerging general insurance business in India. AI-led, fast and transparent.

Experience: 3 to 5 years

Location(s): Mumbai

Type: On-site / Permanent

Notice Period: Immediate to 15 days

About the role : We are looking for a Product Manager to build our CLIENT's D2C customer experience across retail car and bike insurance. You will own key customer journeys across vehicle discovery, quote, product understanding, proposal, payment and policy issuance. The goal is to make an inherently complex insurance purchase feel simple, fast, transparent and trustworthy. The D2C journey is at an early stage and needs to become faster, clearer, more reliable and more conversion-oriented. You will work closely with design, engineering, data, operations and growth teams to improve the current experience while helping shape the next-generation D2C journey.

This is a consumer product role focused on funnel, journey and experimentation - not a backend or platform PM role. Roles and Responsibilities : ● D2C journey: Improve the end-to-end purchase flow across vehicle lookup, quote generation, product selection, proposal, payment, issuance and failure recovery. ● Funnel optimisation: Identify friction across speed, usability, messaging, trust and conversion—and turn it into clear product improvements. ● Customer understanding: Use customer feedback, support insights, journey reviews and funnel data to understand where and why users drop off. ● Experimentation: Run structured experiments across journey design, product communication, forms, offers, pricing explanation and assisted conversion. ● Product analytics: Define event tracking and ensure key funnel actions, errors, drop-offs and conversions are measurable. ● Delivery: Write clear requirements, scope work with engineering, manage dependencies and drive releases end to end. ● Integrations and reliability: Work across internal systems, payment flows, vehicle-data providers and policy workflows to improve speed and stability. ● Growth partnership: Work with the Growth Marketing Manager on landing-page conversion, quote-to-purchase conversion, reactivation and assisted-sales journeys. ● Future foundations: Help build capabilities for personalisation, customer-profile enrichment, dynamic pricing, assisted sales and AI-enabled customer support.

Required skills: ● 3–5 years of product-management experience in consumer internet, D2C, fintech, insurtech, e-commerce, travel or other transactional consumer business.

● Experience owning customer-facing purchase, onboarding, quote, checkout or conversion funnels. ● Strong product sense and the ability to simplify complex workflows for everyday users. ● Strong analytical ability, with experience using funnel analysis, product analytics and experiments to make decisions.

● Experience defining event tracking, funnel metrics and product dashboards. ● Familiarity with tools such as Mixpanel, Amplitude, Google Analytics, etc.

● Comfortable working with APIs, third-party integrations, payments, data dependencies and operational workflows. ● Strong written communication and the ability to write clear product requirements and decision documents. ● High ownership, curiosity and comfort operating in an early-stage environment.

Nice to have ● Experience with quote engines, payment flows, comparison journeys, assisted conversion or policy servicing. ● Familiarity with SQL or the ability to independently explore data. ● Experience with personalisation, automation or AI-enabled customer journeys.

What makes this opportunity exceptional ● Founding D2C product hire: Shape the organizations direct customer experience from an early stage rather than optimise a finished product. ● Real customer impact: Own a journey where product improvements directly affect conversion, trust and revenue. ● Complex, meaningful problems: Work across product, technology, data, design, payments, operations and insurance workflows. ● Strong support around you: Partner with a central product, engineering, design and content organisation while owning a clear business problem. ● Space to build: Improve the immediate journey while helping define the next-generation D2C experience. ● A category worth fixing: Help make motor insurance less slow, confusing and opaque for customers. If you enjoy making complex customer journeys dramatically simpler and more effective, this role is for you.