Product Manager – Business Analyst

Job Description:

1. Product Ownership & Requirement Management

• Understand business needs and convert them into clear, structured Business Requirement Documents (BRDs) for the Tech team.
• Prioritize enhancements and projects based on business value, operational impact, compliance needs, and regulatory timelines.
• Maintain a transparent and updated product backlog with effort vs. impact assessment.

2. Project Execution Across LOS & LSQ (CRM)

• Lead end-to-end execution of all enhancements or new module development across LOS and LSQ.
• Coordinate with technology teams on solution design, effort estimation, timelines, and development progress.
• Ensure interdependencies between modules (credit, ops, sales, etc.) are mapped and managed proactively.

3. Stakeholder Management

• Engage with Credit, Operations, Risk, Sales, Compliance and other teams to validate requirements and incorporate their feedback.
• Conduct regular project updates, align decisions, and obtain sign-offs at key stages.
• Serve as the primary bridge between business users and technology.

4. Testing, UAT & Go-Live Readiness

• Create UAT test cases and manage end-to-end testing for all LOS/LSQ releases.
• Validate that delivered features match business needs and close all gaps before deployment.
• Drive go-live planning, communication, training material creation, and rollout execution.

5. Adoption, Training & Monitoring

• Prepare process notes, SOPs, and training modules for end users.
• Conduct training sessions for business teams and ops/credit users.
• Track post-go-live adoption, usage metrics, user feedback, and ensure continuous improvement.

6. Governance & Compliance

• Ensure all regulatory/compliance-related technology changes are captured, prioritized, and delivered within required timelines.
• Maintain documentation and audit trails for all tech changes. 7.

Tech Competition Benchmarking

• Conduct ongoing benchmarking of key competitors' products and technology positioning
• Identify gaps, and differentiators that can be converted into viable business opportunities. 8.

Process Design & Efficiency Enhancement

• Map end‑to‑end customer and internal workflows; identify bottlenecks and opportunities for automation.
• Improve TAT, reduce leakage, and enhance overall customer experience.

9. Understanding of Lending Product and its nuances

• The role requires strong product thinking, analytical ability, deep market understanding, and cross‑functional skills to ensure every product proposition delivers

growth . The candidate will closely collaborate with Sales, Credit, Operations, Risk, Compliance, and Technology teams, while also engaging with external partners and institutions.

Key roles and responsibilities

• Key Skills & Competencies Strong understanding of lending workflows, LOS systems, and CRM platforms.
• Experience in product management or business analysis for tech-driven projects.
• Ability to translate business needs into technical requirements.
• Strong communication, documentation, and stakeholder management skills.
• Strong analytical mindset and problem-solving approach. Handon with Excel and data – analysis.
• Data – driven decisioning to arrive at efficacy of the project outcomes or suggest areas of improvement.
• Ability to manage multiple projects simultaneously with ownership and discipline.

Skills The Product Manager – Business Analyst will be responsible for driving key technology initiatives across the Loan Origination System (LOS) and LSQ (CRM) platforms. The role requires strong product ownership, business analysis, cross-functional coordination, and hands-on management of project delivery—from requirement gathering to UAT and go‑live readiness.

Qualification & Experience

• 4- 8 years of experience in Product, Business Analysis, or Technology roles within financial services or fintech.
• Preferable if has scrum master certification or any other relevant certification
• Prior experience with LOS/CRM systems is a strong advantage.
• MBA/Engineering background preferred but not mandatory.
• Any additional knowledge of technology domains i.e. Java script, Python or any AI tools will be an added advantage.