Product Manager- Booking and Payments
Zoca Cafe · Bengaluru · onsite · Posted today
Undisclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About ZOCA
ZOCA is an AI powered marketing platform built for salons, spas and wellness studios across the United States. We help independent beauty and wellness businesses get discovered, fill their calendars and keep clients coming back, without needing a marketing team of their own.
Were backed by Accel, we build from Bengaluru, and were growing the team across every function. Our customers are small business owners who pour their heart into their craft. We build so they can spend more time with their clients and less time chasing them.
Were backed by Accel, we build from Bengaluru, and were growing the team across every function. Our customers are small business owners who pour their heart into their craft. We build so they can spend more time with their clients and less time chasing them.
Why this role matters
For a salon owner, a booking is not a feature. It is their rent, their stylists paycheck and their Saturday. When a booking goes wrong, a real person shows up to an empty chair or a client walks away frustrated. When a payment fails, a small business feels it the same day.
Marketing brings clients to the door. Bookings and Payments is where that promise turns into revenue. Youll be the person who makes sure it never breaks, and who keeps finding ways to make it better: fewer no shows, faster checkouts, smarter deposits and payouts that salon owners can trust without thinking twice.
Marketing brings clients to the door. Bookings and Payments is where that promise turns into revenue. Youll be the person who makes sure it never breaks, and who keeps finding ways to make it better: fewer no shows, faster checkouts, smarter deposits and payouts that salon owners can trust without thinking twice.
What youll own
Bookings
- The end to end booking journey for salon clients: discovering services, picking a stylist and time slot, confirming, rescheduling and cancelling
- Calendar and availability logic for salons with multiple staff, services of different lengths, buffers and resource constraints
- Reminders, confirmations and waitlists that reduce no shows and fill last minute gaps
- Deposits, cancellation policies and no show fees that protect the salon while staying fair to the client
- Integrations and sync with the booking and point of sale tools our salons already use
- Calendar and availability logic for salons with multiple staff, services of different lengths, buffers and resource constraints
- Reminders, confirmations and waitlists that reduce no shows and fill last minute gaps
- Deposits, cancellation policies and no show fees that protect the salon while staying fair to the client
- Integrations and sync with the booking and point of sale tools our salons already use
Payments
- Online payments at the time of booking, including cards and digital wallets common in the US
- Checkout, tips, gift cards, packages and memberships
- Payouts, refunds, chargebacks and dispute handling, working closely with our payment partners
- Reporting that helps a salon owner understand what they earned, what is pending and what was refunded
- Payment compliance and risk in partnership with engineering, finance and our payment processors
Across both
- The roadmap, the metrics and the story of why were building what were building
- Making sure our AI and marketing products feed real bookings and real revenue, and that the data flows back to make them smarter
- Checkout, tips, gift cards, packages and memberships
- Payouts, refunds, chargebacks and dispute handling, working closely with our payment partners
- Reporting that helps a salon owner understand what they earned, what is pending and what was refunded
- Payment compliance and risk in partnership with engineering, finance and our payment processors
Across both
- The roadmap, the metrics and the story of why were building what were building
- Making sure our AI and marketing products feed real bookings and real revenue, and that the data flows back to make them smarter
What a week might look like
- Getting on calls with salon owners and front desk staff in the US to understand how they actually run their day
- Digging into booking funnels, failed payments and no show data to find where were losing money for our customers
- Writing clear, short specs and sitting with engineers and designers until the problem is truly understood
- Prioritising ruthlessly between new capability, reliability work and the bug thats annoying three of our biggest salons
- Listening to Customer Success and Sales, and turning what they hear into product decisions
- Shipping, measuring, learning and shipping again
- Digging into booking funnels, failed payments and no show data to find where were losing money for our customers
- Writing clear, short specs and sitting with engineers and designers until the problem is truly understood
- Prioritising ruthlessly between new capability, reliability work and the bug thats annoying three of our biggest salons
- Listening to Customer Success and Sales, and turning what they hear into product decisions
- Shipping, measuring, learning and shipping again
What were looking for
- 3 to 5 years in product management, with real ownership of a bookings, scheduling, checkout or payments product
- A solid working understanding of how payments move: authorisation, capture, refunds, chargebacks, payouts and the role of processors and gateways
- Comfort with data. You can write a SQL query or build a dashboard yourself, and you know which number actually matters
- Experience building for SMBs or merchants, ideally in the US market
- Strong product instincts paired with the patience to get the edge cases right, because in payments the edge cases are the product
- Clear, simple writing and the ability to bring engineers, designers and business teams along with you
- High ownership. Youre happy in a startup where the roadmap is yours to shape and nobody hands you a playbook
- Curiosity about AI and how it can make scheduling and payments smarter for small businesses
Bonus points
- Hands on experience with Stripe, Square, Adyen or similar payment platforms
- Youve worked on a marketplace, booking or vertical SaaS product for salons, fitness, healthcare or hospitality
- Youve worked with US customers and understand how small business owners there think and buy
- A technical background, whether thats an engineering degree or years of working shoulder to shoulder with developers
- A solid working understanding of how payments move: authorisation, capture, refunds, chargebacks, payouts and the role of processors and gateways
- Comfort with data. You can write a SQL query or build a dashboard yourself, and you know which number actually matters
- Experience building for SMBs or merchants, ideally in the US market
- Strong product instincts paired with the patience to get the edge cases right, because in payments the edge cases are the product
- Clear, simple writing and the ability to bring engineers, designers and business teams along with you
- High ownership. Youre happy in a startup where the roadmap is yours to shape and nobody hands you a playbook
- Curiosity about AI and how it can make scheduling and payments smarter for small businesses
Bonus points
- Hands on experience with Stripe, Square, Adyen or similar payment platforms
- Youve worked on a marketplace, booking or vertical SaaS product for salons, fitness, healthcare or hospitality
- Youve worked with US customers and understand how small business owners there think and buy
- A technical background, whether thats an engineering degree or years of working shoulder to shoulder with developers
What success looks like
In your first 30 days youve spoken to at least 15 salons, mapped the full booking and payment journey, and know exactly where it leaks.
By 90 days you own a clear roadmap the team believes in, and youve shipped your first meaningful improvement to booking conversion or payment reliability.
By 6 months salons using ZOCA see fewer no shows, fewer failed payments and faster payouts, and you can show the numbers that prove it.
By 90 days you own a clear roadmap the team believes in, and youve shipped your first meaningful improvement to booking conversion or payment reliability.
By 6 months salons using ZOCA see fewer no shows, fewer failed payments and faster payouts, and you can show the numbers that prove it.
Why youll love it here
- Youll own a product area that directly moves revenue for thousands of small businesses, and for ZOCA
- Youll work closely with the founders and a small, sharp team where your voice shapes what gets built
- Youll see your work in the real world, in full calendars and owners who finally get to take a Sunday off
- Youll grow as fast as the company does
- Youll work closely with the founders and a small, sharp team where your voice shapes what gets built
- Youll see your work in the real world, in full calendars and owners who finally get to take a Sunday off
- Youll grow as fast as the company does
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Craftcustomer successDashboardproduct managerintegrationsFront DeskHospitalityHealthcareSAASSQLSalescomplianceProduct ManagementfinancemarketingArtificial Intelligence