Product Manager (Agentic AI)

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

Position Overview:

We are seeking a highly motivated Agentic AI Product Manager to drive the market launch and IP roadmap of our innovative AI-powered solutions collaborating with sales, marketing, consulting and development. This role will work closely with the Agentic AI COE Leader to transform cutting-edge technologies—including autonomous agents, LLMs, and multi-agent systems—into scalable, customer-centric products integrated with platforms like ServiceNow.

The ideal candidate will have strong experience in AI product lifecycle management, cross-functional collaboration, and aligning technology capabilities with business goals.

Key Responsibilities:

Product Strategy & Market Analysis

- Understand competitive market intelligence and conduct research to inform our AI roadmap and features while ensuring product/market fit.

- Define product requirements and roadmaps in partnership with the Agentic AI COE Leader and cross-functional teams that results in customer impact (cost reduction, time savings, strategic differentiation, etc.)

- Support the COE Leader in assessing AI innovation opportunities across industries. And translate strategic AI innovation goals into tangible product development initiatives.

- Identify use cases where agentic AI can enhance and/or orchestrate enterprise workflows, particularly on ServiceNow.

- Develop ROI models and frameworks for realizing value of our AI offerings and solutions

Cross-functional Collaboration

- Collaborate with sales, solution consulting, design, engineering, data science, and ServiceNow platform teams to deliver high-impact AI capabilities and IP

- Work closely with client-facing teams to identify POC's opportunities, prioritize features, gather feedback and ensure adoption (i.e. production rollout) success.

- Work with our engineering teams to facilitate the agile development processes, define epics, elaborate user stories, translate and prioritize backlog and conduct retrospectives

AI IP Development

- Manage product lifecycle from ideation to launch, with a strong emphasis on usability, performance, ROI and business outcomes.

- Ensure products integrate seamlessly with ServiceNow (e.g., ITSM, HRSD, SecOps).

- Oversee feature validation, testing, and iteration using agile methods and customer feedback.

Market Awareness & Launch

- Stay informed on emerging trends in agentic AI, LLMs, multi-agent systems, and enterprise automation.

- Evaluate and prioritize experimental ideas, proof-of-concepts, and beta features with our clients and partners.

- Participate and orchestrate market awareness events like webinars, client roundtables, analyst presentations, partner briefings, etc.

- Assist in developing product marketing collateral such as data sheets, product positioning, FAQ's, sales enablement, etc.

- Ensure product success in market measured by IP and services revenue from AI products and the number of production go-lives

Qualifications:

- Bachelor's or Master's degree in Computer Science, Business, Engineering, or a related field.

- 10+ years of experience in product management with a focus on AI, machine learning, or enterprise software.

- 7+ years of experience in a product company.

- Experience integrating AI solutions into platforms like ServiceNow or similar enterprise systems.

- Strong understanding of AI/ML concepts including LLMs, autonomous agents, and NLP.

- Experience with AI cloud services from AWS, Google GCP, Azure, etc.

- Experience in launching enterprise AI solutions with exposure to AI governance, ethics, responsibility, etc.

- Experience working in services or consulting environments preferred specifically with AI

Preferred Skills:

- Familiarity with ServiceNow's AI features (e.g., Virtual Agent, Predictive Intelligence).

- Data Science and Python experience

- Understanding of MLOps lifecycle and human-in-the-loop design.

- Strong storytelling, prioritization, and stakeholder communication skills.

- Industry knowledge in sectors such as BFSI and Telecom, is a plus.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [HIDDEN TEXT].