Product Manager – Agency Banking

"Recruiting for a scheduled commercial Bank"

Department/Unit : Digital & Alternative Banking / Alternate Banking Division.

Role : Product Manager- Agency Banking.

Minimum Qualification Needed : Experience: 7+ years of relevant experience in Product Management, with a minimum of 5 years dedicated to the Payments space (Micro ATM, POS, Switching, AEPS, or other device-based payment methods).

Education : Bachelor’s degree in Engineering, Business, Finance, or a related field. MBA or equivalent post-graduate qualification is a plus.

Preferred : Prior experience working with financial institutions (Banks/NBFCs) or large Payment Service Providers (PSPs).

Roles and Responsibilities : The Product Manager-Micro ATM will be responsible for the strategic vision, execution, and driving profitability of the Micro ATM product line. This role is crucial for driving transaction growth, managing large-scale projects, ensuring technological robustness, and maintaining compliance within the dynamic payments landscape, including key segments like AEPS and BBPS. The product manager will serve as the primary bridge between Business/Sales, Technology, and external vendors/regulators. This role is structured around four primary pillars of accountability: 1.

Project Management & Vendor Deployment * Lead the end-to-end onboarding, integration, and performance management of Micro ATM and switching vendors. This includes rigorous due diligence and compliance checks. • Own and drive all necessary certifications with the National Payments Corporation of India (NPCI) and other regulatory bodies to ensure product launch readiness and operational continuity. • Drive and manage major product rollout projects (e.g., new device integration, APK upgrades, regulatory mandates), ensuring timely execution, budget adherence, and successful completion across the business correspondent (BC) network, agent channels, and bank branches. The Product Manager-Micro ATM will be responsible for the strategic vision, execution, and driving profitability of the Micro ATM product line. This role is crucial for driving transaction growth, managing large-scale projects, ensuring technological robustness, and maintaining compliance within the dynamic payments landscape, including key segments like AEPS and BBPS. The product manager will serve as the primary bridge between Business/Sales, Technology, and external vendors/regulators.

Project Management & Vendor Deployment * Lead the end-to-end onboarding, integration, and performance management of Micro ATM and switching vendors. This includes rigorous due diligence and compliance checks. • Own and drive all necessary certifications with the National Payments Corporation of India (NPCI) and other regulatory bodies to ensure product launch readiness and operational continuity. • Drive and manage major product rollout projects (e.g., new device integration, APK upgrades, regulatory mandates), ensuring timely execution, budget adherence, and successful completion across the business correspondent (BC) network, agent channels, and bank branches. • Strategically manage the extensive rollout and inventory of Micro ATM devices to Business Correspondents, Agents, and Bank Branches, ensuring optimal distribution and activation rates . • Serve as the key communication bridge and project lead between the Micro ATM Sales/Business/Technology team for all system integrations, product enhancements, and strategic projects.

Product Strategy & Technology Management • Develop and maintain a strong knowledge base on the Micro ATM market, competitive landscape, device technology trends, and consumer behaviour to identify new growth opportunities. • Define and own the multi-year product roadmap, prioritizing features and enhancements based on business value, customer feedback, and technology feasibility. • Utilize strong functional knowledge of Card Transactions, AEPS (Aadhaar Enabled Payment System), and BBPS (Bharat Bill Payment System) to design compliant and market-leading solutions. • Oversee the core technical elements of the product, including API integrations, Switch capabilities, and the lifecycle of the Android Application Package (APK) build and deployment process. • Introduce new features and technologies to enhance the customer/agent experience and operational efficiency.

Operations, Performance & Profitability * Continuously monitor and analyse Micro ATM transaction volumes, success rates, and overall operational performance, implementing timely measures to maximize uptime and efficiency. * Own the product P&L,Track, analyse, and optimize the unit economics and profitability of the Micro ATM channel through effective management of pricing, scheme fees, and cost of deployment/operations. * Act as the primary point of contact for high-priority product-related escalations and critical project queries from both internal stakeholders (Sales, Operations) and external partners (Vendors, Regulators). * Identify and champion product and system enhancements that directly contribute to increased transaction velocity and reduced operational friction.

Compliance, Audit & Risk Management • Implement all internal policies and external regulatory projects related to the Micro ATM, Switch, and overall payments ecosystem (e.g., changes mandated by RBI/NPCI). • Proactively identify, assess, and mitigate operational, fraud, and compliance risks inherent in the Micro ATM channel. * Ensure all processes, vendor controls, and documentation are audit-ready and compliant with internal standards and external regulatory frameworks.

Major Responsibilities : * Monitoring for Micro ATM transaction Growth and profitability. • Lead NPCI certification and ensure adherence to all regulatory and internal audit requirements . • Manage the E2E execution of large-scale technology and deployment projects (on time, on budget). * Define and execute the Micro ATM Product Roadmap, incorporating expertise in AEPS, BBPS, and device technology. • Act as the central liaison between Sales, Technology, and Operations teams.

Key Competencies * Deep understanding of the Indian payments ecosystem (NPCI, DMT, UPI, AEPS, BBPS). Proven ability to launch and scale financial technology products. • Hands-on knowledge of API architecture, payment switch logic, mobile application development lifecycle (APK build), and device certification processes. • Exceptional project management skills (Agile/Waterfall), ability to manage large budgets, and a strong bias for action and on-time delivery. * Strong analytical skills, ability to interpret financial data (transaction volumes, cost of acquisition, profitability) • Excellent communication and negotiation skills to manage diverse stakeholders: Technology, Sales, Vendors, and Senior Leadership.