Product Manager 2 - Operations Excellence

At Cult.fit, we believe a perfect workout starts long before the first rep. The Operations Excellence team is the invisible force that makes this happen — ensuring every one of our 700+ fitness centers delivers a flawless, consistent member experience, every single day, at scale. We build the technology that empowers thousands of frontline peers — trainers, center managers, housekeeping staff, and gym owners — and gives central governance teams real-time visibility into what's happening on the ground. Think IoT sensors that measure center health, vision-tech that analyzes CCTV feeds to flag experience issues without human intervention, and workflow automation systems that orchestrate actions across the organization before a single member notices a problem. This is high-impact, high-visibility work. The products you build will be used by thousands of Cult.fit employees daily and will directly protect the workout experience of millions of members. We are looking for a Product Manager 2 to own and advance the operations excellence charter. You will be the connective tissue between frontline operations, central governance, process design, engineering, analytics, and UX — translating on-ground realities into scalable, intuitive technology solutions. You will work with ambiguous, complex operational problems and drive them to crisp, well-defined product solutions with measurable impact.

What You'll Do:

• Define and drive the product roadmap for operations excellence — building tools that help frontline staff do their best work and giving management teams real-time visibility into center health.
• Conduct deep user research with diverse stakeholders — from housekeeping staff at a Bengaluru center to senior operations leaders — to understand their workflows, pain points, and what "excellent" looks like in practice.
• Work with engineering teams to build and scale IoT and vision-tech integrations that enable continuous, automated measurement of center experience.
• Design and iterate on workflow management and automation systems that surface the right information to the right person at the right time — reducing operational toil and increasing accountability.
• Translate operational complexity into clean, intuitive product experiences — the trainer using your app in a 5-minute window between sessions needs it to be fast and effortless.
• Establish the right metrics to measure center experience quality, identify leading indicators, and use data to rigorously validate product decisions and prioritize the highest-leverage interventions.
• Run rapid experiments, test hypotheses, and iterate fast — this is a domain where the feedback loop between product and ground reality is tight.
• Partner closely with process design teams to ensure that product changes and operational processes reinforce each other.

What We're Looking For:

• 3+ years of experience in product management, ideally within consumer or enterprise applications where operational complexity meets user empathy.
• A bachelor's or master's degree from a highly regarded institution (Tier 1 preferred).
• Strong data orientation — you can define the right metrics for a complex operational problem, identify proxies when perfect data doesn't exist, and use quantitative and qualitative signals together to arrive at sharp insights.
• Demonstrated ability to break down complex, ambiguous problems into structured, actionable product roadmaps. You can articulate a problem crisply in a sentence, and back it up with conviction.
• Ability to work with large, diverse stakeholder groups — including non-technical frontline users — and the ability to adapt your communication and product decisions to their needs.