REMOTEFULLTIME
Product Implementation & Support Engineer
DRC Systems
Remote · remote · Posted 3d ago
Sourced from
Undisclosed1–6 yrsfulltimeRemote
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
- Qualification Bachelors degree in Computer Science, Information Technology, Electronics
About the Role
We are looking for a motivated and customer-focused Product Implementation & Support Executive to assist clients with the implementation, configuration, adoption, and ongoing support of SkizzleHR, our HRMS platform. The candidate will work closely with clients to understand their requirements, guide them through the product, and resolve their queries efficiently.
Key Responsibilities
- Assist in implementing and onboarding new clients onto the SkizzleHR platform.
- Coordinate with clients to collect employee data, organizational structure details, and other implementation prerequisites.
- Configure and guide clients on HRMS modules, including Core HR, Attendance, Leave Management, Payroll, and other applicable modules.
- Conduct online product demonstrations, training sessions, and client walkthroughs.
- Provide support through calls, emails, WhatsApp, and online meetings.
- Troubleshoot client queries related to attendance, leave, employee records, payroll processing, and portal usage.
- Track client issues, follow up on pending queries, and ensure timely resolution.
- Maintain documentation of client communications, implementation progress, and support activities.
- Coordinate with internal technical and product teams to resolve bugs and complex issues.
- Help clients adopt the platform effectively and maintain a positive customer experience.
Required Skills & Qualifications
- Minimum 1 year of experience in product implementation, software support, customer support, or a similar role.
- Experience with HRMS, HR software, payroll software, or SaaS products is preferred.
- Good understanding of HR operations, attendance, leave management, and basic payroll concepts.
- Strong verbal and written communication skills in Hindi and English.
- Good problem-solving, client-handling, and follow-up skills.
- Comfortable working with Excel, online meetings, and web-based software applications.
- Willingness to learn product functionality and manage multiple client requests.
Preferred Candidate Profile
- Experience with HRMS companies or platforms such as Keka, greytHR, Saral PayPack, or similar solutions.
- Customer-focused, proactive, organized, and comfortable working in a fast-paced environment.
- Ability to work collaboratively with implementation, support, product, and technical teams while sharing product knowledge with team members.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
Customer ExperienceCustomer Supporthr softwareKekaPayroll SoftwareSAASOnboardingHR OperationsHRMSPayroll ProcessingSoftware SupportCommunication SkillsoperationsInformation TechnologyLeave Management
Section · Company
About DRC Systems
DRC Systems
Marketing & Advertising
201
employees
2012
14 years old
Gandhinagar, Gujarat
India
About
DRC Systems specializes in providing innovative tech solutions that enhance operational efficiency and improve customer experiences for a diverse global clientele.
Industries
Marketing & AdvertisingHardware & NetworkingSoftware Product
Employee ratings
44 reviews
3.1/ 5
Culture
3.0
Career growth
2.6
Work-life
3.5
Employees rate it well for
Senior Management4Appraisal4
Find them on