Product Implementation Specialist

Job Description Digital Implementation Lead

Organization: Kauvery Hospital
Department: Digital Strategy
Position: Digital Implementation Lead
Experience: 0 to 4 Years
Location: MRC Nagar, RA Puram, Chennai
Employment Type: Full-Time

About Kauvery Hospital

Kauvery Hospital is one of South India's leading multi-specialty healthcare providers, committed to delivering quality healthcare through innovation, technology, and patient-centric services.

We are looking for a proactive and technically inclined Digital Implementation Lead to support digital product implementation, user onboarding, application training, stakeholder coordination, and digital adoption across the organization.

Job Summary

The Digital Implementation Lead will be responsible for implementing digital products, coordinating with users and stakeholders, conducting training programs, managing onboarding activities, resolving application-related issues, and monitoring product adoption.

The ideal candidate should possess strong communication, coordination, problem-solving, and analytical skills, with an interest in digital products and technology-driven process improvements.

Key Responsibilities

Digital Product Implementation

• Understand digital products, application modules, and business workflows.
• Map product workflows and maintain updated Standard Operating Procedures (SOPs).
• Prepare Business Requirement Documents (BRDs) for new initiatives.
• Coordinate with stakeholders and obtain required approvals before application go-live.

User Onboarding & Training

• Plan and execute user onboarding for digital applications.
• Develop onboarding checklists, user guides, and troubleshooting documents.
• Prepare training materials and conduct role-based application training.
• Monitor user adoption and follow up with stakeholders to improve application utilization.

Stakeholder Management & Support

• Act as the primary point of contact for application-related user queries.
• Coordinate with internal stakeholders and product teams for smooth implementation.
• Resolve application issues within defined Service Level Agreements (SLAs).
• Collect user feedback and communicate improvement requirements to the product team.

Data Analysis & Reporting

• Track application usage, user engagement, and adoption trends.
• Identify operational gaps and recommend improvements.
• Monitor user retention and application discontinuation trends.
• Prepare implementation updates and usage reports for management review.

Process Improvement & Digital Learning

• Identify opportunities to improve digital workflows and user experience.
• Document process improvements and maintain updated training resources.
• Develop and publish digital learning modules through the KOACH application.
• Support organizational quality improvement and digital learning initiatives.

Qualification

• Graduate in Computer Science, Information Technology, Business Administration, or a related discipline preferred.
• Candidates with relevant digital implementation, application support, or training experience may also be considered.

Experience

• 0 to 4 years of experience in digital product implementation, application support, customer onboarding, product operations, or related functions.
• Experience in user training, stakeholder coordination, and digital application adoption is preferred.
• Exposure to healthcare applications or hospital operations will be an added advantage.

Required Skills

• Digital Product Implementation
• Application Support
• User Onboarding
• Product Training & Demonstration
• Stakeholder Management
• Business Requirement Documentation (BRD)
• Standard Operating Procedures (SOP)
• Customer Relationship Management
• Issue Tracking & Resolution
• User Adoption & Engagement
• Data Interpretation & Reporting
• Process Improvement
• Microsoft Excel, Word & PowerPoint
• Communication & Presentation Skills

Preferred Candidate Profile

• Strong communication, presentation, and interpersonal skills.
• Good understanding of application workflows and digital products.
• Ability to coordinate effectively with cross-functional teams.
• Strong analytical and problem-solving abilities.
• Good organizational and documentation skills.
• Proactive approach to resolving user issues and improving digital adoption.
• Willingness to learn new technologies and support digital transformation initiatives.

Interested candidates with relevant skills and experience are encouraged to apply.