Product Implementation Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Implementation Manager based in United States.

This role is responsible for driving successful implementation programs from initial requirements gathering through launch and ongoing partnership support. You will serve as a key connection point between customers and internal teams, ensuring projects are delivered smoothly and aligned with business goals. The position offers the opportunity to manage high-impact initiatives within a fast-moving technology environment. You will collaborate closely with Product, Engineering, Design, and Customer Success teams to bring innovative solutions to market. This is a highly visible role where strong organization, communication, and problem-solving skills directly influence customer outcomes. You will help deliver technology solutions that improve how businesses launch and scale modern insurance experiences. The ideal candidate thrives in cross-functional environments and enjoys turning complex requirements into successful implementations.

Accountabilities:: The Product Implementation Manager will own the end-to-end delivery lifecycle for partner programs, ensuring successful launches through strong project coordination, stakeholder management, and operational excellence. This role requires a balance of customer engagement, internal collaboration, and execution discipline to keep complex initiatives on track.

Own implementation timelines from requirements gathering through launch, coordinating closely with Product, Engineering, Design, and delivery teams to ensure milestones are achieved.

Gather, analyze, and document partner requirements, transforming business needs into clear deliverables and actionable plans for internal teams.

Act as the primary day-to-day contact for partners throughout implementation projects, building trust and maintaining strong communication.

Monitor project progress, identify risks, escalate blockers, and drive resolution to keep implementations aligned with expectations.

Prepare clear and professional project documentation, including meeting agendas, status updates, summaries, and business reviews for internal and external stakeholders.

Maintain accurate project records, updates, and communication history within CRM and project management systems.

Partner closely with Customer Success teams to ensure smooth transitions, strong feedback loops, and long-term customer satisfaction.

Collaborate across teams without direct authority, influencing stakeholders to deliver successful outcomes in a fast-paced environment.

Requirements:

The ideal candidate brings strong implementation, project management, and communication experience, with the ability to manage complex initiatives across multiple teams. They should be comfortable working in dynamic technology environments and managing customer-facing responsibilities.

5+ years of experience in implementation management, project management, program delivery, or a similar role.

Experience working within SaaS, fintech, insurtech, or other technology-driven platform environments preferred.

Strong written and verbal communication skills, with confidence managing partner conversations and executive-level updates.

Proven ability to manage multiple concurrent projects while maintaining organization, attention to detail, and delivery focus.

Experience gathering business requirements, coordinating technical initiatives, and supporting product launches.

Ability to influence and collaborate effectively with Engineering, Product, Design, Sales, and Customer Success teams.

Strong problem-solving skills with the ability to identify risks, resolve challenges, and keep projects moving forward.

Familiarity with tools such as Notion, Linear, Attio, or similar collaboration and project management platforms is a plus.

Comfortable working independently in a remote-first environment with strong ownership and accountability.

Benefits:

Remote-first work environment with flexible digital collaboration.

Opportunity to contribute to impactful technology solutions transforming a major industry.

Competitive compensation package.

Health, wellness, and employee support benefits.

Flexible work culture designed to support autonomy and work-life balance.

Opportunity to work with innovative technology and AI-driven solutions.

Collaborative environment with passionate, driven, and talented teams.

Career growth opportunities within a rapidly scaling organization.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1