Product Expert - Legal Service Delivery

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

The Product Expert for Legal Service Delivery is accountable for the end-to-end design, governance, and continuous improvement of Legal service delivery, ensuring that legal demand is intentionally channelled, transparently managed, and efficiently resolved through digital platforms and standardised processes enabled through a service platform such as ServiceNow.

Role Responsibilities Provides vision and direction for Legal Service Delivery solutions built on ServiceNow to the stakeholders.

Research and analyse Legal technology trends, user needs, and ServiceNow roadmap.

Provides backlog management, iteration planning, and elaboration of user stories for LSD features.

Improve service efficiency, deflection, and resolution outcomes

Partner with Legal Ops to standardise and simplify service offerings

Ensure service experiences are decoupled from Legal systems of record

Support automation and AI-enabled service improvements

Why you? Basic Qualifications: Product management experience on service or workflow platforms

Strong understanding of Legal shared services or operations

Experience defining and managing digital service catalogues

Data-driven approach to service performance and outcomes

Preferred Qualifications: Experience with ServiceNow LSDSD

Strong stakeholder engagement skills

User-centred mindset

Ability to simplify complex service landscapes

Location – this role is based in: Bangalore, India Please save a copy of the job description, as this may be helpful to refer to once the advert closes.         Job Posting End Date     2026-07-10       Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.       Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.        Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.