Product Executive/PR

Role & responsibilities

• Handle customer enquiries through calls, emails, WhatsApp, and other channels.
• Build and maintain strong relationships with existing and prospective customers.
• Understand customer requirements and provide suitable product information.
• Develop strong knowledge of company products and their applications.
• Conduct regular follow-ups for enquiries, quotations, orders, and pending requirements.
• Generate new customer leads and identify potential business opportunities.
• Coordinate with the Sales and Marketing team for product promotion and business development.
• Handle customer complaints and coordinate for timely resolution.
• Support PR activities and maintain professional relationships with customers and business associates.
• Maintain customer database, enquiries, follow-ups, and order details.
• Prepare daily/weekly/monthly reports and provide updates to management.
• Ensure timely communication and follow-up with customers.
• Support customer retention and generate repeat business.
• Assist the management and sales team in achieving business development targets.
• Maintain a professional, confident, and customer-focused approach at all times.

Required Skills

• B.Pharma qualification is required.
• Excellent verbal and written communication skills.
• Strong customer relationship and interpersonal skills.
• Good understanding of pharmaceutical products.
• Confident, presentable, and professional personality.
• Good product presentation and communication skills.
• Strong follow-up and coordination abilities.
• Basic knowledge of MS Excel, Word, PowerPoint, and email.
• Ability to handle customer complaints and difficult situations professionally.
• Proactive and result-oriented approach.
• Good organizational and time-management skills.

Preferred Candidate Profile

• Experience in pharmaceutical sales, product management, marketing, customer relationship, business development, or PR will be an advantage.
• Freshers with excellent communication skills and a confident personality can also apply.