Product Designer

Job Summary

Whatfix builds software that helps people work - guiding users through complex applications in real time, across web, mobile, and desktop. Our Digital Adoption Platform (DAP) powers how companies create, distribute, and manage in-app guidance at scale. As we go AI-native across the platform, the design problems are getting harder, more novel, and more interesting.

Were hiring a Senior Product Designer to own design for a core area of the DAP product. This isnt a role for someone who needs a defined process to operate. Its a role for someone who can hold a clear vision for where the product is going, think through what matters next, and ship work that matters right now.

What You'll Own

Product Design Across DAP

• Own the end-to-end design of features across DAPs guidance creation, distribution, and management surfaces - web, mobile, and desktop.
• Lead your domain from discovery through delivery: research, ideation, prototyping, specification, and handoff.
• Define and maintain design quality within your product area - interaction models, usability standards, and consistency with the broader design system.
• Scrutinize requirements. Push back when whats being asked for isnt the right thing to build.

AI-Native Design Work

• Design for AI-powered features where patterns dont yet exist. That means inventing interaction models, not adapting existing ones.
• Use AI tools actively in your own workflow - building functional POCs in code, running rapid experiments, pushing early versions to understand lived experience before its polished.
• Help define what AI-native UX means for digital adoption: for the customers building guidance, and for the end users receiving it.

Research and Experimentation

• Lead qualitative and quantitative research for your product area.
• Favor real-world experimentation over controlled environments. Get something working, get it in front of real users, and learn from how it actually behaves.
• Synthesize findings into clear direction and present them to cross-functional partners and leadership with confidence.

Collaboration and Mentorship

• Operate as a peer in planning and prioritization conversations - contributing to how problems are framed, not just how theyre solved.
• Mentor the junior designer joining the team. Share knowledge, give direct feedback, raise the bar.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.