Product Designer

About Adit Adit replaces the pile of disconnected software that dental, optometry, chiropractic, and orthodontic practices in the US have been stuck with for decades. Calls, texts, patient forms, online scheduling, reviews, analytics, and payments run in one platform, integrated with the practice management systems clinics already use — Dentrix, Eaglesoft, Open Dental. Thousands of practices run their front office on us. Some have cut ten vendors down to one. Our users aren’t software buyers by training. They’re front-desk staff answering a phone with a patient standing in front of them. That constraint shapes everything we build. About the role

• You’ll be the designer on the Patient Engagement squad, working alongside the Product Owner on scheduling, patient forms, appointment reminders, and messaging — the parts of Adit that patients see and that front-desk staff use fifty times a day.
• Two things make this design job different from most.
• Your user is interrupted. A dental receptionist uses our software with a patient at the counter, a phone ringing, and a hygienist waiting on an answer. Designs that assume focus, patience, or a second attempt will fail in that room. Speed, recoverability, and glanceability beat elegance every time.
• Two audiences, one product. Practice staff use the admin side daily and will learn it. Patients touch the booking and forms flow once, on a phone, possibly in a car park, and will abandon it if it asks too much. The same feature often needs both, designed to different rules. What you’ll do
• Own design for the Patient Engagement squad end to end — flows, interaction, and interface, from rough concept through shipped detail.
• Work with the Product Owner from the start of a problem rather than at the end. Design that begins after the story is written is decoration.
• Build and extend our design system so patterns stay consistent across a product that has grown fast and in several directions.
• Design for the constraints that come with integrations — data we don’t control, states we can’t predict, and errors that originate in someone else’s system.
• Do the research available to you: usability sessions during overlap hours, session and support evidence, and time with our customer success and training teams, who watch practices struggle daily.
• Design the empty, loading, error, and edge states. In a product used under pressure these matter more than the happy path.
• Prototype enough to test a question, not to decorate a decision.
• Hold a line on accessibility — our patient-facing flows are used by every age group, on every device, often in poor conditions. What we’re looking for
• 3–6 years designing software products, with shipped work you can walk us through in depth.
• A portfolio with three or four cases explained properly — the problem, what you tried, what you rejected, what happened after launch. We care far more about your reasoning than your dribbble shots.
• Genuine interaction design skill, not only visual polish. Show us a complex flow you simplified.
• Experience designing for both a professional daily-use interface and a consumer one-time flow, or a clear grasp of why they need different rules.
• Design systems experience — building or meaningfully extending one, not just consuming it.
• Strong written communication. Your rationale has to survive a night without you, for stakeholders in a different timezone.
• Willingness to work partial overlap with US Central Time. Nice to have
• Healthcare, healthtech, or another regulated or high-stakes environment.
• B2B SaaS for non-technical users — people who use software because their job requires it, not because they like it.
• Accessibility depth: WCAG in practice rather than as a checklist.
• Front-end fluency good enough to talk to engineers in their terms.
• Experience designing for products built for a market you don’t live in. Tools we use Asana for delivery · Zoho Desk for support evidence and Zoho CRM for the account picture · Google Workspace for docs, email, chat, and meetings · [Figma] for design · Adit itself, which you’ll use daily.