Product Deployment Specialist

Confido is the AI infrastructure powering modern CPG — the platform that 200+ brands like OLIPOP, Simple Mills, Dr. Squatch, and Tropicana use to run everything from deductions to production planning. Finance, accounting, sales, and operations, unified in one system for the first time. We're growing 5x year over year and recently raised a $15M Series A led by Footwork and Y Combinator. We're a small, in-person team in New York City, which means the people who join now shape the product, the culture, and the company itself. If you want your work on shelves everywhere — and outsized ownership while you build — we'd love to meet you. The Role The deductions and chargebacks space is notoriously manual, fragmented, and painful for CPG suppliers to manage. Confido is building the software to automate the disputes process from end to end. This role will serve as the connection between our customers, our product, and the market. That means building the internal processes and documentation that keep the team aligned, staying close to customers to understand what they need and ensuring they're getting value from the product, and keeping a pulse on the market to inform where we're headed. The role blends operational rigor with commercial curiosity, with a direct line into what gets built. You will report directly to the Product Lead for Disputes. What you’ll do: - Build and maintain internal processes, documentation, and playbooks that keep the disputes team and the broader organization aligned and operating efficiently - Engage with customers regularly to understand their workflows and needs, and synthesize those conversations into clear product opportunities - Support customers in understanding and getting value out of the product, serving as a knowledgeable point of contact for questions and feedback - Bridge the gap between what customers are experiencing, how our product functions, and ensuring roadmap decisions are grounded in real-world context - Conduct ongoing research into industry trends, alternative solutions, and market gaps to help shape product strategy and positioning - Collaborate closely with the Product Lead to scope features, pressure-test ideas, and move initiatives from concept to execution What we’re looking for: - 3+ years of experience in product, consulting, investment banking, investing or - domain-focused roles (e.g., deductions, accounts receivable, CPG finance) - Analytical and structured thinking skills; able to break down complex processes - and articulate what automated solutioning should look like - Strong communication skills with the ability to translate operational knowledge - into written documentation and requirements to a wider audience - Exposure to and/or experience building financial workflows, process - improvements, or working alongside a product or technical team is a plus - Deep curiosity about our customers and an excitement to become a subject - matter expert in CPG and retail - Thrives in ambiguity with a bias toward execution; comfortable driving work - forward without a lot of hand-holding - Willingness to work at our NYC Headquarters 5 days a week 🌴 Perks + Benefits - Equity — own a piece of what you're building - Fully paid health coverage with Aetna (we cover 100% of premiums) - Top-tier dental and vision through Guardian - 12 weeks paid parental leave - Unlimited PTO, plus regular 4-day holiday weekends we actually take - 401(k) through Vestwell - Paid relocation — we'll get you here - Full desk setup on day one (laptop, monitor, keyboard) + a $200 stipend to make it yours - Catered Friday lunches, team dinners on us, and unlimited coffee + snacks featuring our own brands Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.