Product Counsellor

Key Responsibilities:

• Sales and Membership Pitches: Close deals, pitch paid memberships, and offer top-tier services to Shaadi.com's global and late-night members.
• Customer Interaction: Handle customer queries via phone calls, emails, and chats, ensuring issues are resolved in a timely and professional manner.
• Product Demonstrations: Provide product information, demonstrations, and recommendations based on customer needs and preferences.
• Upselling/Cross-selling: Identify opportunities to upsell or cross-sell products or services that align with customer requirements.
• CRM Management: Maintain accurate records of all interactions with customers using CRM software.
• Collaboration with Teams: Work with internal teams (e.g., technical support) to resolve complex customer issues.

Desired Candidate Profile:

• Experience: 1-4 years in BPO customer service, voice processing, outbound calling, or related fields.
• Communication Skills: Excellent verbal communication skills in English, with strong written communication skills required (especially for international or NRI calls).
• Self-motivated and Independent: Ability to work independently with minimal supervision, with strong organizational skills.
• Target-Driven: High energy, quick thinking, and a strong focus on achieving sales targets.
• Qualifications: HSC or Graduate degree with attention to detail and excellent organizational skills.

Key Skills:

• Sales and Negotiation: Pitching memberships, upselling, cross-selling.
• Customer Service: Handling queries via phone, email, chat, resolving issues.
• CRM Management: Maintaining interaction records.
• Communication: Strong verbal and written skills.
• Team Collaboration: Working with internal teams to resolve issues.
• Target-Focused: Meeting sales targets and customer expectations.