Product Coordinator & Analyst

At Fingent, we believe that technology can make a meaningful difference to the lives around us. The lives of those who use it, the lives of those who build it and to society at large. We create and provide software which is beautiful, usable and compelling, to solve complex business challenges. We nurture smart people who bring out the best in themselves, their peers, and their clients.

Preferred Skill Set:

• Proficiency in English with excellent oral and written communication skills.
• Good interpersonal skills and the ability to collaborate effectively with cross-functional teams.
• Strong attention to detail and a passion for learning.
• Customer-oriented approach with the ability to engage with customers, build relationships, and contribute to customer success.
• Programming or technical experience, or a good understanding of technology.
• Experience in preparing and delivering presentations and product demonstrations to customers and stakeholders.
• Experience collaborating closely with Development and Engineering teams.
• Strong problem-solving and analytical skills, with the ability to develop creative solutions.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Knowledge of or exposure to Business Management is an added advantage.
• Understanding of AI platforms and concepts, with familiarity in applying AI to work processes, is an added advantage.
• Experience in the L & D domain as an added advantage.

Roles and Responsibilities:

• Product Expertise: Develop a thorough understanding of the software product, including its features and capabilities. Prepare and deliver product demonstrations to internal and external audiences as required.
• Requirements Detailing and Documentation: Conceptualize user scenarios and document them through workflows and wireframes. Define business use cases and success criteria for new features.
• Product Coordination and Sprint Execution: Support the planning, tracking, execution, and delivery of sprints. Collaborate with the Engineering team on product backlog grooming, feature discussions, mockup reviews, and User Acceptance Testing (UAT).
• User Experience Research: Interview existing customers and potential users to gather feedback on the product. Collaborate with the Customer Support team to understand customer insights and assist with feature-related queries when required.
• Interdepartmental Coordination: Coordinate closely with internal product teams and collaborate with Product Marketing, Sales, and Customer Support to facilitate product upgrades and feature releases. Work closely with the Development team to understand feature implementation and ensure alignment between product requirements and technical execution.