Product and Operations Manager

Role Overview

Own day-to-day product and operations execution across teams. Convert priorities into action, remove bottlenecks, and build simple, practical systems (SOPs, MIS, trackers) that improve speed, accuracy, and customer experience across lending journeys.

Key Responsibilities

• Work directly with the founders, who will assign priority tasks and connect with you regularly for execution and follow-ups.
• Convert business and product priorities into clear execution plans with owners, timelines, and dependencies.
• Drive end-to-end execution across onboarding, credit, documentation, disbursement, servicing, and collections handoffs.
• Identify process gaps, delays, and repeated errors; perform root-cause analysis and implement fixes.
• Create and maintain SOPs, checklists, and templates; ensure teams follow them on the ground.
• Build and track basic MIS and dashboards (TATs, drop-offs, approvals, exceptions, customer issues).
• Coordinate with Operations, Credit/Risk, Tech, Sales, Customer Support, and Collections to unblock issues.
• Track execution risks and drive closure.
• Gather customer and internal feedback and convert it into measurable improvements.

What Were Looking For

• 0-3 years experience in operations, product ops, fintech/NBFC, consulting, program execution, or startup roles.
• Strong ownership mindset with ability to drive closure independently.
• Ability to diagnose problems using data and on-ground signals.
• Comfort with Excel / Google Sheets for trackers and MIS.
• Clear communicator with cross-functional coordination skills.
• High learning agility and customer-first mindset.

Nice to Have

• Exposure to fintech / NBFC operations
• Basic understanding of lending workflows
• Familiarity with automation or AI tools for operations

Why Join Ascend Capital

• Direct exposure to founders and high-priority business initiatives
• Real ownership on high-impact problems
• Exposure across credit, risk, ops, collections, and tech
• Fast learning curve in a high-execution environment
• Opportunity to build scalable processes