Product Analyst

Product Analyst

Location

Gurgaon

Level

Analyst

Experience

1–3 years in product, business or growth analytics

About Airtel Finance

Airtel is building one of India's most ambitious consumer financial services franchises under the Airtel Finance brand. Airtel already reaches hundreds of millions of customers across the country; the task now is to turn that reach into a financial relationship spanning a customer's whole financial life across save, pay, borrow, invest and insure use cases. Airtel Finance is the consumer franchise and distribution layer that holds the customer relationship, working with Airtel Payments Bank, Airtel Money Limited and other licensed entities that hold the balance sheet and the regulatory obligations.

Key Responsibilities

1. Funnel Monitoring and Performance Tracking

• Own and continuously monitor the product funnels across the app and assisted channels, from journey start to KYC completion, account activation and repeat transactions.
• Build and maintain dashboards for acquisition, onboarding, activation, balances and retention.
• Track daily, weekly and monthly KPIs for the product scorecard and flag deviations early.
• Identify and quantify funnel leakage and conversion bottlenecks, including KYC failures and partner-side drop-offs.
• Run root cause analysis to separate customer mix shifts, technical issues, policy changes and partner-side impacts.

2. Analysis of New Product Initiatives

• Define instrumentation requirements for every new initiative before it launches.
• Design experiments with clear hypotheses and success metrics, and read out results with a recommendation.
• Build dashboards and quantify the impact of product changes on activation, balances and engagement.

3. Customer, Cohort and Cross-sell Insight

• Analyse cohorts to understand activation, balance growth and retention, and what separates customers who stay from those who do not.
• Understand customer voice from app feedback, call centre and field teams, validate it with data and surface the key problem areas.
• Recommend interventions to improve customer experience and funnel efficiency, and track whether they worked.

Requirements

• 1–3 years of experience in Product Analytics, Business Analytics, Growth Analytics or a related role.
• Strong problem-solving ability and hypothesis-driven thinking.
• Strong SQL skills and experience working with large datasets.
• Proficiency in Excel, Tableau, Mongo, Kibana and other data visualisation tools.
• Working knowledge of experimentation and A/B testing.
• Experience in fintech, banking, digital payments or consumer internet products preferred.
• Ability to translate data into clear, actionable business recommendations.
• Excellent stakeholder management and communication skills.

What We Offer

• Scale from day one: products used by millions of customers across India.
• A seat inside a cross-functional POD, with analysis that directly drives product decisions.
• Close proximity to senior leadership, with real influence over the product agenda.