VADODARA · FULLTIME
Product Analyst
Exxat
Vadodara · onsite · Posted 5d ago
Sourced from
Undisclosed0–7 yrsfulltimeVadodara
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Section · 01
About this role
Product Analyst JobDescription
Therole requires an individual who takes ownership to resolve customer issues andresponds appropriately.
MAJOR DELIVERABLES
Resolving ticketsreceived from clients within defined SLA
Coordinate withdevelopers for the issues received in tickets to fix it for clients
Follow up withother teams on the issues which require code change and inform the
clients accordingly
Coordinate withUS team to get input on tickets
Regularly reviewsincidents logged
Uses technicalunderstanding to question and resolve issues raised by clients.
Ensures all callslogged are clearly written so that any team member can understand the
issue.
Takes day to dayresponsibility for resolving issues through CRM tool.
Understands andexecutes against agreed processes for implementing fixes/changes.
Provides regularclient and internal communication on assigned activity and incidents -highlighting any issues that might impact delivery in the defined timescales toTeam Leader/Support Manager.
Escalates to TeamLeader/Support Manager when there are resource conflicts, or when
SLA's are at risk of not being met.
Skills Experience (Essential)
Experience onOracle or Microsoft SQL server database - Certification preferred but not must
Clientinteraction exposure
Goodcommunication skills, Verbal and Written both, is a MUST
Please note thatthis role works on a rotational / US shifts and weekends
Skills Experience (Desirable)
Able to shareideas with the team and self-confident.
Go-getter andsolution-oriented personality
Very quicklearner and keen to learn new things
Personal attributes
A continualdesire to go above and beyond to resolve customer issues within SLAs andsuggest more efficient and effective ways of working
Willing to workin a fast paced, dynamic environment
Ability to communicateboth internally and externally
Ability tomulti-task, work under pressure and to tight deadlines
Positive can-doattitude, team player
Efficient and Proactive
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
crmMicrosoft Sql Server Databaseinternal communicationOracle DBSLASQLCommunication Skills
Section · Company
About Exxat
Exxat
EdTech
350
employees
2011
15 years old
Vadodara, Gujarat
India
About
Exxat is a company focused on giving health sciences students and academicians “exactly what they are looking for” by providing education management solutions.
Industries
EdTechInternetHealthcareSoftware Product
Employee ratings
95 reviews
3.6/ 5
Culture
3.4
Career growth
3.0
Work-life
3.5
Employees rate it well for
Work Culture16Work Life Balance14Learning14Senior Management12Salary9
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