Product Analyst
SourcingXPress · Hyderabad · onsite · Posted 54d ago
About a minute. You'll make an account on the way through.
About this role
Company: People Impact
LinkedIn: Visit LinkedIn
Business Type: Startup
Company Type: Product
Business Model: B2B
Funding Stage: Pre-seed
Industry: Information Technology
Salary Range: ₹ 18-20 Lacs PA
Job Description IT Product Analyst – Unified Communications, Telephony & Subscriptions
Location: GCC
Type: Full-Time
Experience: 5–7 years
Reporting to: Kanchi Pandya We are hiring an
IT Product Analyst to support and scale our
Unified Communications, Telephony, Contact Center, and Subscription platforms . This role partners with Product, Engineering, Operations, and Finance to translate business needs into clear system requirements, support complex multi-system workflows, and ensure stable, high-quality platform delivery across customer-facing and revenue-impacting systems
Key Responsibilities
- Translate business needs into functional requirements, user stories, acceptance criteria, and process flows across UCaaS, telephony, contact center, and subscription platforms.
- Act as a functional SME for assigned systems, supporting issue triage, root cause analysis, and solution definition.
- Support end-to-end workflows spanning UC/telephony, CRM, CCaaS, integrations, and downstream platforms.
- Partner with Product and Engineering on feature definition, UAT, release validation, and production readiness.
- Work cross-functionally with Customer Care, Digital, Sales, and Finance teams on communication workflows and subscription lifecycle processes, including purchase, provisioning, changes, cancellations, goodwill, and refunds.
- Define and support reporting and data requirements to ensure operational visibility and business traceability.
- Maintain functional documentation and system process artifacts.
Required Qualifications
- Bachelor’s degree in Information Systems, Engineering, Computer Science, or related field.
- 5+ years of experience as a Product Analyst, Business Systems Analyst, or IT Analyst supporting enterprise platforms.
- Hands-on experience with one or more of the following: + Unified Communications / Telephony platforms (UCaaS) + Contact Center platforms (CCaaS) + CRM systems (Salesforce preferred) + Subscription, billing, or entitlement platforms + Integration / middleware tools
Core Skills
- Strong experience writing business requirements, user stories, and acceptance criteria.
- Proven ability to analyze end-to-end system and integration flows.
- Experience supporting UAT, production issues, and platform enhancements.
- Strong problem-solving, documentation, and stakeholder communication skills.
- Comfortable working in Agile delivery environments.
Preferred Experience
- UCaaS / Telephony platforms, such as Talkdesk, Zoom, RingCentral, Genesys, NICE, Five9, etc.
- Salesforce Sales & Service Cloud / Digital Channels.
- Subscription or digital product environments.
- Messaging, automation, or AI platforms, including SMS, WhatsApp, and bots
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