Prodops Engineer 3

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Production Operations Engineer  3 – P3  ( ProdOps  / SRE)  

Location: Bangalore – Hybrid  

Experience: 5–8 years  

Shift: 24/7 Rotational shifts (Including Night Shifts & Weekend On-Call)  

About the Role  

The Production Operations Engineer will support and stabilize large-scale production systems with a focus on incident management, monitoring, site reliability, and customer-facing communications. This is a hands-on role requiring ownership of critical production issues in a 24/7 environment.  

Key Responsibilities  

Own and manage  Critical and High  production incidents end-to-end.  

Participate in SWARM / Tech Bridge calls and lead incidents during assigned shifts.  

Improve MTTR, MTTA, alert quality, and operational stability.  

Perform root cause analysis (RCA) and drive corrective actions.  

Monitor production systems and proactively detect issues.  

Automate operational tasks using Go, Python, Shell, or Perl.  

Maintain dashboards, alerts, runbooks, and SOPs.  

Handle customer-facing communications during incidents.  

Coordinate with Engineering, Product,  CloudOps , and Support teams.  

Guide junior engineers and support shift handovers.  

Lead  automation initiatives  to reduce toil and manual intervention.   

Write and review operational automation using  Go / Python / Shell / Perl .   

Act as a technical reviewer for reliability ‑ critical changes.   

Influence architecture decisions with  operability and reliability  in mind.   

Own and standardize runbooks, SOPs, and disaster recovery processes.  

Leadership & Mentorship  

Provide technical leadership and mentorship to ProdOps engineers.  

Guide shift teams during complex situations.  

Support onboarding, training, and upskilling of team members.  

Drive operational maturity across the team.  

Tech Stack &  Expertise  

Required Technologies  

Containers & Orchestration:  Docker, Kubernetes, Helm  

Cloud Platforms:  AWS / GCP / Azure  

Infrastructure as Code:  Terraform  

CI/CD:  Jenkins, Harness, GitHub Actions, ArgoCD, GitLab CI  

Monitoring & Observability:  Prometheus, Grafana, ELK, Datadog, New Relic, Loki  

Version Control:  Git, GitHub, GitLab  

Scripting:  Go  or  Python  or  Shell  or  Perl  

Qualifications  

6+ years of experience in  Production Operations, SRE, or Cloud Reliability  roles.  

Proven experience leading  major production incidents  in customer ‑ facing systems.  

Strong background in  distributed systems, Kubernetes, and cloud environments .  

Experience mentoring engineers and driving reliability initiatives.  

Excellent  written and verbal communication skills .  

What We Offer  

An opportunity to be part of a dynamic and innovative team.  

Inclusive and collaborative work environment.  

Continuous learning and professional development opportunities.  

Exposure to large-scale and customer-critical systems.  

Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law

Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.