Procurement

Job Title: Team Lead Procurement Operations
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
YOUR ROLE
We are looking for an experienced Procurement Team Lead to drive operational excellence, manage high-performing teams, and ensure seamless delivery of procurement services to our clients.
In this role you will play a key role in:

• Lead and manage a team of Procurement Associates, Process Associates, and Senior Analysts, ensuring achievement of operational and client objectives.
• Oversee end-to-end Procure-to-Pay (P2P) activities, including Purchase Requisition (PR) validation, Purchase Order (PO) creation, approvals, and supplier communication.
• Monitor team performance against Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality targets.
• Act as the primary escalation point for complex procurement issues, stakeholder concerns, and supplier queries.
• Ensure procurement processes are executed in compliance with client policies, organizational guidelines, and regulatory requirements.
• Manage workload allocation, resource planning, shift scheduling, and capacity management to ensure business continuity.
• Conduct performance reviews, coaching sessions, and development planning for team members.
• Identify process improvement opportunities and drive automation, standardization, and productivity initiatives.
• Collaborate with client stakeholders, sourcing teams, suppliers, and internal support functions to resolve operational challenges.
• Analyze operational metrics, prepare management reports, and present performance updates to leadership and clients.
• Drive continuous improvement initiatives through root cause analysis and implementation of corrective actions.
• Support transition activities, knowledge transfers, and process documentation for new projects and accounts.
• Ensure timely resolution of tickets and procurement-related requests through ticketing and workflow management tools.
• Promote a culture of customer service excellence, accountability, and continuous learning within the team.

YOUR PROFILE

• Bachelor's degree in Business Administration, Supply Chain Management, Commerce, or a related field.
• 6-10 years of experience in Procurement Operations, Procure-to-Pay (P2P), Purchasing, or Shared Services environments.
• Minimum 2-3 years of experience leading teams in a BPO, Shared Services, or Global Business Services environment.
• Strong knowledge of procurement processes including PR-PO, supplier management, invoice management, and purchasing compliance.
• Experience working with ERP systems such as SAP, Ariba, Coupa, Oracle, or similar procurement platforms.
• Excellent stakeholder management and client-facing communication skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Proven experience in SLA/KPI management, performance reporting, and operational governance.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Advanced proficiency in Microsoft Excel, PowerPoint, and reporting tools.
• Excellent coaching, mentoring, and people management skills.
• Lean, Six Sigma, or continuous improvement certification will be an added advantage.

RESPONSIBILITIES & LEADERSHIP EXPECTATIONS

• Drive operational efficiency, quality, and compliance across procurement processes.
• Build an engaged and high-performing team through effective leadership and employee development.
• Ensure client satisfaction through proactive communication and timely issue resolution.
• Lead governance meetings and participate in business reviews with internal and external stakeholders.
• Foster innovation and continuously improve processes to enhance service delivery and reduce costs.
• Support organizational initiatives and contribute to business growth opportunities.

WHAT YOU'LL LOVE ABOUT WORKING HERE

• Shape your career with access to diverse career paths, leadership opportunities, and personalized development plans.
• Access industry-leading digital learning platforms with 250,000+ courses and certifications.
• Comprehensive wellness benefits including healthcare, insurance, telemedicine, and family support programs.
• Flexible work arrangements supporting work-life balance and employee wellbeing.
• Inclusive and collaborative culture where diversity, innovation, and individuality are celebrated.
• Opportunity to work with global clients and teams across multiple geographies.

ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations accelerate their digital and sustainable transformation journeys while creating tangible value for businesses and society. With over 340,000 team members in more than 50 countries and over 55 years of heritage, Capgemini delivers end-to-end services and solutions spanning strategy, design, engineering, cloud, data, AI, and operations.