Procurement Triage Specialist

Job Summary  

(Full-time Temporary role)

We are seeking detail-oriented Administrative / Triage Specialists to support our Procurement Team. This role serves as the first point of contact for incoming requests and is responsible for managing and triaging tickets within the ServiceNow procurement board. The ideal candidate is highly organized, proactive, and thrives in a fast-paced environment.

Duties and Responsibilities:

Monitor and manage the ServiceNow procurement and inventory ticket boards continuously 

Acknowledge receipt of requests and communicate with clients as needed via email or chat

Categorize tickets according to predefined rules (e.g. licensing, software, hardware, inventory, and complex requests)

Triage incoming tickets and assign them to the appropriate team member

Adjust ticket assignments based on team availability/ workload (e.g., PTO)

Provide clients with updates, including ETA and tracking information when applicable, according to predefined policies

Review tickets and follow up with clients via email or chat to gather additional details when necessary

Identify and escalate urgent or stale tickets to the team lead

Track and report tickets that were incorrectly assigned to the procurement team

Research client history to provide context and support procurement analysts

Maintain and update records in IT Glue, including quoting profiles and license details

Contribute to process improvements by maintaining documentation related to ticket management policy and procedures

Qualifications  

HS diploma 

Bachelor's Degree preferred

Professional demeanor 

2-4 Years Prior experience in IT procurement, distribution, or managed services preferred 

Basic understanding of computer hardware, components and software 

Prior experience working within software systems a plus (ServiceNow, ConnectWise, Microsoft Office Suite) 

A great attitude and a willingness to learn from and contribute to our Procurement Team 

The Benefits of Working for Abacus  

Exposure to diverse array of technologies 

Competitive compensation 

Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO 

Positive, friendly, supportive office environment 

Workplace perks such as healthy snacks, wellness program, and fun events