Procurement Operations Specialist

Introduction

At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Key Responsibilities

Your role and responsibilities

• Review and manage blocked invoices in ERP and accounts payable systems, ensuring timely resolution to prevent payment delays and supplier escalations.
• Investigate invoice exceptions, including purchase order mismatches, goods receipt discrepancies, pricing or quantity variances, and missing approvals.
  
  

Perform three-way match analysis across purchase orders, goods receipts, and supplier invoices to identify and resolve discrepancies

• Manage supplier onboarding, registration, activation, and ongoing support across procurement systems.
• Support suppliers with system access, electronic invoicing, documentation, and procurement requirements.
• Validate supplier creation and change requests and coordinate updates with Vendor Master teams.
• Maintain accurate supplier data and ensure compliance with company policies and controls.
• Work with Procurement, Accounts Payable, Compliance, and business teams to resolve supplier issues.
• Promote supplier use of Ariba and other self-service procurement tools.
• Monitor onboarding progress, resolve escalations, and meet agreed SLAs.
• Identify recurring issues and recommend process improvements or automation opportunities.
  
  

Required Technical And Professional Expertise

Required Qualifications / Experience:

• Bachelor's degree in finance, Accounting, Business, Supply Chain, Procurement, or a related field.
• Typically possesses 4 or more years of experience in Accounts Payable, Procure-to-Pay, invoice processing, or a related finance operations function.
• Experience working in SLA-driven Shared Services, BPO, or Global Delivery environments and supporting global stakeholders.
  
  

Preferred Technical And Professional Experience

• Strong understanding of supplier onboarding, vendor master data, supplier lifecycle management, procurement controls, and compliance requirements.
• Experience with Ariba, SAP, Coupa, ServiceNow, Oracle, or comparable procurement and case management platforms.
• Strong supplier relationship and stakeholder management capabilities.
• Excellent written and verbal communication, presentation, and training skills.
• Analytical mindset with experience using operational reports, performance metrics, and root-cause analysis.
• Experience contributing to process improvement, automation, or digital procurement initiatives.