Procure To Pay Operations Analyst

Skill required: Procure to Pay - Master Data Management (MDM)

Designation: Procure to Pay Operations Analyst

Qualifications: BCom

Years of Experience: 3 to 5 years

What would you do
The Procure-to-Pay (P2P) Analyst supports and optimizes end-to-end P2P processes within a Shared Services environment, leveraging technology to ensure efficient, compliant, and data-driven operations.
This role combines operational P2P expertise with strong systems, workflow, and analytical capabilities. The analyst acts as a key liaison between Finance, Procurement, IT, and the business, supporting service delivery, process standardization, reporting, and continuous improvement initiatives.

Procure to Pay is the process of managing the entire purchasing cycle from ordering goods and services to making the final payment. It includes steps like requisitioning, purchasing, receiving, invoicing, and payment processing. The goal is to ensure efficient and accurate procurement and payment activities. This process helps in maintaining good supplier relationships and controlling costs. Effective Procure to Pay systems streamline operations and improve financial management. keyword includes:- ("Invoice Processing", "PO Non PO","Vendor Payament","Master Data Managemet", "Vendor Management", "Accounts Payable")
Architect master data solutions across platforms to consolidate content, synchronize data, provide centralized maintenance of unified data, enable rich product content management and print publishing as well as to synchronize global data ensuring consistency and control of master data elements.

What are we looking for
Education

Bachelors degree in Finance, Accounting, Business, Supply Chain, Information Systems, or equivalent experience.
Language

B2 English proficiency required.

Proficiency in other languages is a plus.
Experience

Relevant yearsexperience in Procure-to-Pay, Accounts Payable, or Enterprise Operations.

Hands on experience or ability to learn:
o Microsoft Dynamics 365 (Finance Operations)
o ServiceNow (case management, workflows, reporting)
o Anaplan (planning models, reporting, or analytics)

Experience working in a controls driven environment (SOX, internal audit) preferred.

Experience supporting process improvements or system implementations is a plus.

Technical Analytical

Understanding of end to end P2P processes.

Ability to analyze large datasets and translate insights into actions.

Advanced Excel skills; experience with reporting and dashboarding tools.

Strong system aptitude and comfort working across multiple platforms.
Professional Behavioral

Detail oriented with strong ownership and accountability.

Excellent communication and stakeholder management skills.

Structured problem solver with a continuous improvement mindset.

Ability to manage multiple priorities in a fast paced environment.

Collaborative team player with the confidence to challenge and improve processes.
Success Measures

SLA and service performance adherence

Reduction in invoice exceptions and rework

Data accuracy and reporting quality in Anaplan

ServiceNow case resolution efficiency

Audit and control compliance

Contribution to automation and efficiency initiatives

Roles and Responsibilities:

P2P Operations Systems Support

Execute and oversee P2P activities across the full lifecycle:
o Purchase requisitions and purchase orders in Microsoft Dynamics 365
o Goods receipt and invoice 2 /3 way matching
o Invoice processing, exception handling, and payment support

Ensure transactions are accurate, timely, and compliant with internal controls, audit requirements, and SLAs.

Support vendor queries and issue resolution related to invoices, payments, and procurement transactions.
Microsoft Dynamics 365 (D365)

Support configuration, testing, and deployment of P2P process changes and enhancements.

Perform root cause analysis on transaction errors, posting issues, and integration failures.

Partner with IT and Finance to support upgrades, patches, and system improvements.
ServiceNow (Workflow Case Management)

Use ServiceNow to manage P2P service requests, incidents, and escalations.

Monitor queues, aging, and SLA compliance; proactively address bottlenecks.

Support workflow design, form enhancements, and knowledge article maintenance.

Analyze ServiceNow case data to identify recurring issues and improvement opportunities.
Anaplan (Planning, Reporting Analytics)

Leverage Anaplan to support P2P capacity planning, forecasting, and performance reporting.

Maintain and validate P2P models, dashboards, and KPIs (e.g., invoice volumes, cycle time, exception rates).

Partner with Finance and Shared Services leadership to provide insights and scenario analysis.

Support continuous improvement initiatives through data driven recommendations.
Stakeholder Management

Serve as a point of contact for P2P stakeholders across Finance, Procurement, and the business.

Translate business requirements into system and process solutions.

Communicate clearly and professionally with the client and internal partners.
Controls, Compliance Improvement

Ensure adherence to SOX/internal controls and documented P2P procedures.

Support audits, control testing, and process documentation.

Identify automation and standardization opportunities across D365, ServiceNow, and Anaplan.

Contribute to Shared Services transformation and digital enablement initiatives.

Qualification BCom