Process Voice Specialist

Roles and Responsibilities :

• Provide exceptional customer service through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle international process voice calls with accuracy and efficiency, ensuring timely resolution of issues.
• Collaborate with internal teams to resolve complex customer issues and escalate when necessary.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 2-5 years of experience in a BPO/call center environment handling international processes.
• Strong communication skills for effective interaction with customers over the phone or via digital channels.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.