Process training professional

We are looking for a highly skilled and experienced Training & Development Specialist to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in training and development, with a strong background in process training and international settings.

• Develop and implement comprehensive training programs for employees.
• Conduct needs assessments to identify skill gaps and create targeted training solutions.
• Design and deliver discipline-specific professional and process/tool knowledge training.
• Provide non-technical training on general workplace standards, processes, and tools.
• Lead a team of specialists, including coaching, mentoring, and training others.
• Ensure the implementation of short to medium term activities within the business area or support sub-functions.

• Minimum 2 years of experience in training and development, preferably in an international setting.
• Strong understanding of CRM/IT enabled services/BPO industry trends and best practices.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Experience in developing and implementing effective training programs.
• A B.Tech/B.E. degree is required.