Process Trainer

Globiva is Hiring | BPO Process Trainer

Location: Gurgaon, Haryana

Work Mode: Onsite

Work Schedule: 6 Days Working

About the Role:

Globiva is looking for a dynamic and experienced BPO Process Trainer to manage New Hire Training (NHT), OJT, refresher sessions, and performance improvement programs while ensuring high training effectiveness and smooth transition to production.

Key Responsibilities:

• Conduct NHT and ensure process readiness of new joiners
• Facilitate OJT and support transition to production
• Prepare and update training content, SOPs & process manuals
• Monitor batch throughput and training performance
• Track training efficacy through quality scores and performance metrics
• Collaborate with Operations & Quality teams to identify skill gaps
• Conduct refresher and upskilling sessions
• Maintain training attendance, assessment & outcome records

Requirements:

Graduate in any discipline

Minimum 2 years of BPO Training experience Voice/Non-Voice

Excellent Communication & Presentation Skills – Mandatory

Good knowledge of MS Excel, PPT & Word

Ability to manage large batches independently

Immediate Joiners Preferred

If you are an experienced BPO Trainer looking for an exciting opportunity in Gurgaon, we would love to hear from you!

Interested candidates can share their updated CV on [phone removed]- HR Sonam.